How to sort problem reports
Sorting problem reports can be described in three rules
- If the item is pinned, it will create and appear in the General category.
- Otherwise, the categories will be sorted alphabetically
- Forms in the categories will be sorted alphabetically if the display order is the same, or by manually setting the display order.
If the item is pinned, it will create and appear in the General category.
This above checkbox can be used to put an item at the top of all categories. It Creates the General category.
One note about this is that if you create a General category, and it is not pinned, but other items are pinned, it will duplicate the general category.
Otherwise, the categories will be sorted alphabetically
If not pinning, then all other categories will be sorted alphabetically
Forms in the categories will be sorted alphabetically if the display order is the same, or by manually setting the display order.
The last thing to know is that there is an option for display order, and it is used for items inside the category. Categories will still be sorted alphabetically, however items inside the category can be sorted using this number system.
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