Requesting a Custom Domain

Once you've completed your trial and converted to a paid subscription you can request a custom domain for your CloudRadial tenant.

1. Before requesting your domain, map a CNAME record to your CloudRadial tenant URL. Because of the way CloudRadial manages redundancy and traffic management, root level domains are not supported.
2. If you have limited certificate issuance through a CAA domain record, please make sure that both sectigo.com and comodoca.com are allowed authorities.
3. If you are using Cloudflare, your CNAME cannot be masked and needs to return the actual CNAME value for verification. You can test using MXToolbox.
4. Send your domain request to support@cloudradial.com. It may take up to a full business day to provision the new URL. To ensure that your CNAME is mapped correctly, the following screen should be shown before submitting your request: