Important Note - CloudRadial URLs have recently changed to better direct you to the right hosting region. Your URL should now look like company.region.cloudradial.com. For example: https://demo.us.cloudradial.com. Use this region specific URL in your CNAME mapping. For more information, read this update.
Once you've completed your trial and converted to a paid subscription you can request a custom domain for your CloudRadial tenant.
- Before requesting your domain, map a CNAME record to your CloudRadial tenant URL. Because of the way CloudRadial manages redundancy and traffic management, root level domains are not supported.
- If you have limited certificate issuance through a CAA domain record, please make sure that both sectigo.com and comodoca.com are allowed authorities.
- If you are using Cloudflare, your CNAME cannot be masked and needs to return the actual CNAME value for verification. You can test using MXToolbox.
- Send your domain request to email@example.com. It may take up to a full business day to provision the new URL. To ensure that your CNAME is mapped correctly, the following screen should be shown before submitting your request:
There is no charge for your first custom domain. However, if you need to change your domain later or want additional domains, there is a $100 one-time charge to generate each new certificate.