Jeff Farris
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Activity overview
Latest activity by Jeff Farris-
Jeff Farris created an article,
CloudRadial Update 22-Sept-2021
Desktop Application v4.0 As a service portal or company intranet, the Desktop Application has become the preferred way for many partners to deliver CloudRadial to clients. The desktop app brings se...
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Jeff Farris created an article,
CloudRadial Update 16-Aug-2021
CloudRadial continues to evolve with new features for service, account management, and co-managed collaboration. In addition, we have rolled new professional services to help partners get CloudRadi...
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Jeff Farris created an article,
Converting to Status Workflows
Prior to July 2021, managing ticket workflows in CloudRadial was handled differently. The diagram below shows how the previous settings were migrated to the newer workflow standard. In addition, th...
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Jeff Farris created an article,
Status Workflows
Important! Status Workflows change CloudRadial's previous method for handling status updates. For details of these changes, please view this support article. Status Workflows can be used in various...
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Jeff Farris created an article,
CloudRadial Update 22-June-2021
CloudRadial continues to be the only portal that offers true IT co-management for MSPs. From the beginning, we believed that improving the client experience was more than about looks. We believed t...
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Jeff Farris commented,
Data Agent Change Log - https://support.cloudradial.com/hc/en-us/articles/360052402192
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Jeff Farris created an article,
CloudRadial Update 17-May-2021
CloudRadial has proven to be a powerful platform for landing and growing clients. But, we've found that this power requires time that is often in short supply. That's why we are working to make sur...
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Jeff Farris created an article,
Mapping Endpoint Locations
When the data agent checks in, it includes the endpoint's location information if it is available and permitted on the computer. This location information can be used to present a map of endpoints....
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Jeff Farris created an article,
Integrating Chatgenie with CloudRadial
Chatgenie https://www.chatgenie.io allows your service team to chat with clients in Microsoft Teams and Slack, plus a whole lot more. You can integrate Chatgenie with CloudRadial including setting ...
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Jeff Farris created an article,
Integrating Social Intents Chat with CloudRadial
Social Intents https://www.socialintents.com is a chat solution for Teams and Slack. You can easily integrate it with the CloudRadial portal and identify a user in the chat once they log into Cloud...