Jeff Farris

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Activity overview

Latest activity by Jeff Farris
  • Jeff Farris commented,

    CloudRadial uses your delegated credentials so once you connect a client, that app will have the rights to make the changes on client accounts.

  • Jeff Farris created an article,

    Removing Old Antivirus Listings from Security Center

    ProblemYou remove antivirus software from an endpoint, but the antivirus continues to show up in CloudRadial's antivirus list for that workstation. SolutionThe probable cause is that the antivirus ...

  • Jeff Farris created an article,

    Using JSON Webhooks

    This feature is in Preview which means it is still subject to change. If you have comments or suggestions, please forward to support@cloudradial.com  Webhooks in CloudRadial can be triggered when u...

  • Jeff Farris created an article,

    Desktop Application Release History

    v3.0.10.0 (Production) Added support for protocol to open Fastpath search - clientportal://fastpath Faster screen rendering Bug fixes v3.0.6.0 (Preview) Added support for browser protocol client...

  • Jeff Farris created an article,

    CloudRadial Update 27-Aug-2020

    The latest updates to CloudRadial focus on bringing the integrated resources of CloudRadial together for the benefit of you and your users. Fastpath Ticketing One of the questions we frequently hea...

  • Jeff Farris created an article,

    Authorizing 365 Log ins to CloudRadial

    Using Office 365 credentials to log into CloudRadial requires that our application be authorized on behalf of the user and/or organization. If a client has restricted their users ability to access ...

  • Jeff Farris created an article,

    Clearing the Autotask Settings Cache

    To improve performance, CloudRadial caches Autotask settings for queues, status, issues, sub-issues, resources and other configuration items. The cache is refreshed every 24 hours, but if you add n...

  • Jeff Farris created an article,

    Setting the Client Portal Favicons

    You can set the icons for the web application and the desktop application to match your own logo. Multiple images will be required to complete the customization. The images are set under Partner > ...

  • Jeff Farris created an article,

    Logging into the Desktop Application with Local Active Directory

    Users are automatically logged in to the desktop application if you have allowed this feature under the the settings for the desktop application and their company is configured with the domain SID ...

  • Jeff Farris created an article,

    CloudRadial Update 30-Jun-2020

    This month we are rolling out much improved training, broadcasts, warranty info and more. CloudRadial Academy CloudRadial is both a tool and a strategy for managing clients. Getting everyone in you...