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Requesting a Custom Domain

Jeff
  • Updated

 

  1. How to Request a Custom Domain
  2. Additional Information
  3. Domain FAQs and Pricing

How to Request a Custom Domain

Custom portal URLs are available for all Portal 365, Starter, Professional, and Enterprise Partners. To request a custom domain:

  1. Go to your Partner > Account page.
  2. Choose the Domains tab at the top.
  3. Click on the Request Custom URL button.
    • This page (seen below) will show you where to map your CNAME for your custom domain.
  4. Configure the CNAME to point to the record from the step above, in your DNS host, and then enter it in the "Custom Domain Name" field and press Submit.
    • This will validate the CNAME and send a support ticket to support.

Note: These next steps are also applicable to current partners that receive a Partner Advisory to update their CNAME. It will show the updated CNAME to point to.
 

Additional Information

Most domains can be set up using just the information above. Here's additional information for certain situations.

  1. Root-level domains (domains with a CNAME) are not supported.
  2. Because of validation issues, we cannot validate domains that start with "www".
  3. If you are using Cloudflare, your CNAME cannot be masked and needs to return the actual CNAME value for verification. You can test using MXToolbox.
  4. If you use a CAA record to protect the domain, you will need to authorize 'digicert.com'.

Domain FAQs and Pricing

What is the cost of a custom domain in CloudRadial?

  • There is no charge for your primary custom domain. However, if you need to change your domain later, there is a $100 one-time charge to set up the new domain, regardless of the CloudRadial version. Don't forget to redirect the previous domain to the new one.

What should my CNAME prefix be? Are there any best practices?

  • That's ultimately up to you. When you set up your custom CNAME, you decide the prefix before the actual domain. If your MSP's site is "Contoso.com", then you decide what goes before it in your DNS settings. Popular choices are portal, hub, my, support, and app. 

    Ex: portal.contoso.com, support.contoso.com, app.contoso.com, and so on.

Can I give my client companies their custom domains?

Can I get additional domains, or do I have to live with the one I set up?

  • Additional custom domains are available for an extra $10/month, regardless of the CloudRadial version. These domains map to the same location as the primary domain. This means you can have app.contoso.com AND portal.contoso.com - but they will both lead to the same core URL of your client portal (contoso.region.cloudradial.com)

    If you are on the Enterprise version of CloudRadial, you also have the option of Custom Vanity Domains. With the $10-a-month domains, you can take it a step further and map domains to specific companies. So instead of having clientcompany.us.directportal.com, you can have a URL to go to a specific client's portal from a custom domain, such as portal.clientcompany.com. 

How do I get started with additional domain requests?

  • Send us your additional domain requests by submitting a ticket. It may take up to two business days to provision the additional domains. 

Migration Troubleshooting and Outage Workaround

If your custom portal URL becomes unreachable during a domain migration or infrastructure update, use the steps below to restore access and complete the migration.

Temporary Workaround: Fall Back to Your Tenant URL

Your portal can always be accessed using your original CloudRadial tenant URL in the format yourdomain.us.cloudradial.com. Use this fallback while DNS records are being validated or propagated.

Permanent Fix: Complete DNS Validation

If your portal is part of a Front Door or WAF migration, both a TXT record and an updated CNAME are required. The order matters because Front Door must validate the TXT record before the CNAME is accepted.

  • Sign in to your portal using the fallback URL.
  • Look for the DNS validation banner on the home page, or navigate directly to /app/admin/advisories for the partner advisory.
  • Add the TXT record exactly as shown in the advisory (typically _dnsauth.yourdomain).
  • Wait for the TXT record to validate.
  • Update your CNAME to the new target shown in the advisory.

Need help?

Submit a support ticket with the affected domain and a screenshot of your current DNS records.

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