CloudRadial now offers CloudRadial Chat, which combines the power of a tightly PSA-integrated chat system AND AI triage for resolutions. You can purchase CloudRadial Chat separate and apart from CloudRadial CSA as well. To learn more, visit https://cloudradial.com/chat.
With CloudRadial you'll have your choice when it comes to chat software. CloudRadial works with almost all web-based chat solutions.
- General Instructions for Chat Integration
- CloudRadial Chat
- Integrating with Third-Party Chat Providers
General Instructions for Chat Integration
To integrate your chat software with CloudRadial, you will:
- Navigate to Partner > Settings
- Navigate to Integrations (under the Configuration column)
- Select the Header Scripts option on the righthand column
This is where you will be pasting in the code snippet provided by your chat provider. Depending on the specific instructions, you may need to use the Body Scripts field.
CloudRadial Chat
CloudRadial Chat offers omni-channel chat with AI assistance options. It's s uniquely built for MSPs to bring the power of AI for tier 1 support across Teams, Slack, Web, and SMS.
- To learn more about CloudRadial Chat, visit https://cloudradial.com/chat
- To get a demo of CloudRadial Chat, visit https://cloudradial.com/demo and specify your interest for Chat in the comments.
Integration is done using the same body scripts as listed in the instructions above. CloudRadial Chat offers a unique benefit over third-party chat by integrating with the content that you create with your CloudRadial CSA portal and serving that to clients that use the chat.
Integrating with Third-Party Chat Providers
For the following chat solutions, we have created detailed integration instructions. Select the specific chat provider below to be taken to the detailed instructions for that chat software.
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