Integrating LiveChat with CloudRadial

LiveChat provides a powerful and extensible platform for chat. You can integrate LiveChat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email from their CloudRadial log-in information.

More details on their product can be found here: https://www.livechat.com

• LiveChat Integration Instructions
• Sample LiveChat Header Script

LiveChat Integration Instructions

To integrate LiveChat:

1. Navigate to Partner > Settings
2. Select Integrations on the right (under the Configuration column)
3. Select the Header Scripts option
4. Enter the code below in the Header Scripts field
   • Ensure you replace the LiveChat embed code with your specific code
5. Once you've applied your code, select Submit to finalize your setting

Your LiveChat icon should appear at the bottom right of the screen after a refresh.

The user name and email are prefilled so when a chat is started. The result is that the user's name and email will appear in the chat automatically without requiring them to type them in. 

Sample LiveChat Header Script

<!-- Start of LiveChat (www.livechatinc.com) code -->
<script>
window.__lc = window.__lc || {};
window.__lc.license = <LICENSE_NUMBER>;
;(function(n,t,c){function i(n){return e._h?e._h.apply(null,n):e._q.push(n)}var e={_q:[],_h:null,_v:"2.0",on:function(){i(["on",c.call(arguments)])},once:function(){i(["once",c.call(arguments)])},off:function(){i(["off",c.call(arguments)])},get:function(){if(!e._h)throw new Error("[LiveChatWidget] You can't use getters before load.");return i(["get",c.call(arguments)])},call:function(){i(["call",c.call(arguments)])},init:function(){var n=t.createElement("script");n.async=!0,n.type="text/javascript",n.src="https://cdn.livechatinc.com/tracking.js",t.head.appendChild(n)}};!n.__lc.asyncInit&&e.init(),n.LiveChatWidget=n.LiveChatWidget||e}(window,document,[].slice))
</script>
<noscript><a href="https://www.livechatinc.com/chat-with/<LICENSE_NUMBER>/" rel="nofollow">Chat with us</a>, powered by <a href="https://www.livechatinc.com/?welcome" rel="noopener nofollow" target="_blank">LiveChat</a></noscript>
<!-- End of LiveChat code -->

<script>
  function CloudRadialUserInit(email, displayname, companyname) {
    LiveChatWidget.call('set_customer_name', displayname);
    LiveChatWidget.call('set_customer_email', email);
  }
</script>