Integrating Tawk Chat with CloudRadial

Important! - Turn off secure mode in Tawk for this integration. This allows CloudRadial to pass the user details without authenticating. The secure mode setting is located on the Overview tab.

Tawk chat https://www.tawk.to is a popular chat option that provides a free tier to get started. You can easily integrate it with the CloudRadial portal and identify a user in the chat once they log into CloudRadial.

To integrate:

1. Go to Partner > Settings and choose the Integrations option on the right.
2. Choose the Header Scripts option and enter the code below. Change the token to match the one provided in your Tawk widget code. Do not copy the full script, just the code.
3. Save your settings and refresh the page.

Your Tawk icon should appear at the bottom right of the screen. The username and email are prefilled so when a chat is started, the user's name and email will appear in the chat.

<script>
  var Tawk_API = Tawk_API || {}, Tawk_LoadStart = new Date();
  function CloudRadialUserInit(email, displayname, companyname) {
    Tawk_API.visitor = {
      name: displayname,
      email: email
    };
   (function() {
     var s1 = document.createElement("script"),
     s0 = document.getElementsByTagName("script")[0];
     s1.async = true;
     s1.src = 'INSERT YOUR URL AND CODE FROM THE CHAT WIDGET SETTINGS';
     s1.charset = 'UTF-8';
     s1.setAttribute('crossorigin', '*');
     s0.parentNode.insertBefore(s1, s0);
   })();
  }
  function CloudRadialUserLogout() {
  } 
</script>

When you have the script set up properly, user chats will be prefilled with their name and email either in the popup email form that appears when your agents are offline or on the right-hand side of the chat window.

If the chat window is not appearing, be sure the widget is enabled for the property within Tawk.