Feature Sets allow you to define the home page a client sees when they first log in to the portal.
The four choices for the client's home page are:
- Company Applications - Displays the list of applications and status information. This option is best for providing a client intranet where clients work together with you to define their applications and other company information.
- Company Knowledge Base - Displays the knowledge base page.
- Support Home - Displays a consolidated view of menu options, knowledge base articles and status information. This option works best for providing clients a comprehensive support and reporting portal.
- University Courses - Displays the Courses page.
Support Home Menu Items
Based on availability, the Support Home will automatically provide options for:
- Report a Problem
- Request Service
- Ticket Updates
- Office 365 Updates
- Office 365 Status
Overriding Default Support Home Items
You can override the Support Home default menu items by selecting the "Use menu items flagged as Support Home" checkbox when editing the Feature Set. When this option is selected, the menu is created from menu items you have created with the "Show on the Service Home page" option checked.
Recreating the Support Home Items
If you want to recreate the default Support Home items, add the following items in a content package under the "Menus" section and select the checkbox "Show on the Service Home page if menus are enabled." within each menu item.
Publish to companies to match their Feature Set.
|Report a Problem|
|Name||Report a Problem|
|Tooltip||Need help with something already installed or previously working?|
|Icon||fal fa-life-ring (outline)|
|Tooltip||Order new applications, features or search for productivity ideas.|
|Icon||fal fa-shopping-cart (outline)|
|Tooltip||Check on the status of existing support tickets.|
Office 365 Updates
|Name||Office 365 Updates|
|Tooltip||See upcoming changes and feature enhancements to Office 365.|
Office 365 Status
|Name||Office 365 Status|
|Tooltip||Check for any problems with Office 365 services.|