Ricky Cecchini
- Total activity 533
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Activity overview
Latest activity by Ricky Cecchini-
Ricky Cecchini created an article,
Setting Up the Syncro Integration with CloudRadial Chat
The CloudRadial Chat connector for Syncro uses an API token to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and connects Chat users to their respective ticket...
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Ricky Cecchini created an article,
Creating Your CloudRadial Chat Account (Starter, Pro, and Enterprise)
This article covers how to create your CloudRadial Chat account and begin setup. It applies to every version (Chat Starter, ChatAI Professional, and ChatAI Enterprise). Create Your Account Frequent...
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Ricky Cecchini created an article,
How Commands Work in CloudRadial Chat
Commands, also called Slash Commands (because they are invoked with a slash (/)), are actions your techs run inside their service channels to get information and trigger automated actions for a use...
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Ricky Cecchini created an article,
How Service Channels Work in CloudRadial Chat
Service Channels are where your technical team(s) receive and work the chats that come in from your client channels. This article explains what a service channel is, why you might run more than one...
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Ricky Cecchini created an article,
How Client Channels Work in CloudRadial Chat
Client Channels are how your customers reach CloudRadial Chat. This article explains how client channels work: the types available, how they differ by plan, how to create one, and how to configure ...
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Ricky Cecchini created an article,
Understanding the CloudRadial Chat Queue
The Live Chat Queue gives you a real-time view of the conversations moving through your chat channels. It is a monitoring screen: you can see who started each conversation, when it began, and where...
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Ricky Cecchini created an article,
Understanding the CloudRadial Chat Dashboard
The Dashboard is the first screen you see when you open CloudRadial Chat Admin. It gives you a high-level, read-only snapshot of how your chat channels are performing. There is nothing to set up or...
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Ricky Cecchini created an article,
How to Submit a Feature Request
Have an idea that would make a CloudRadial product work better for you and your clients? We'd love to hear it! Submitting Your Request What to Expect Tips for a Good Request Submitting Your Request...
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Ricky Cecchini created an article,
Connecting Kaseya BMS to CloudRadial Chat
The CloudRadial Chat connector for Kaseya BMS (Business Management Solution) uses a dedicated API user to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and con...
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Ricky Cecchini created an article,
Microsoft 365 Group Mapping in CloudRadial UCP
Tier Limiation: M365 Group Mapping is available to UCP Partners on the Professional and Enterprise plans. This update introduces two changes to CloudRadial UCP: a reorganized Microsoft 365 setting...