Ricky Cecchini

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Activity overview

Latest activity by Ricky Cecchini
  • Ricky Cecchini created an article,

    Setting Up the HaloPSA Integration with CloudRadial

    The Halo PSA integration is currently in Preview mode. It may contain bugs, malfunctions, and other limitations. As we work to improve upon the integration for a fully supported release, please rep...

  • Ricky Cecchini created an article,

    About Client-Level Branding

    CloudRadial is designed to be a whitelabeled portal experience. While the standard is for CloudRadial Partners to set their own global tenant branding, there are cases where Partners may wish to fu...

  • Ricky Cecchini created an article,

    About Client-Side Ticket Routing Functions

    If you're not seeing the form questions mentioned in this article, please clear the cache on your browser. These were added May 12th, 2022 and browser caching may prevent you from seeing them. Clou...

  • Ricky Cecchini created an article,

    Integrating with Breach Secure Now!

    Breach Secure Now! makes it easy for MSPs to deliver cybersecurity & HIPAA compliance training. BSN helps MSPs automate, support, and empower employees to become the superhuman firewall that every ...

  • Ricky Cecchini created an article,

    Bigger Brains Course List

    This is a list of the Bigger Brains courses that are available to Partners within their CloudRadial portals. It is periodically updated as Bigger Brains provides more courses to CloudRadial.    ...

  • Ricky Cecchini created an article,

    Conditional Board Routing in ConnectWise

    In certain instances, you may find yourself wanting to allow the users submitting tickets to choose from different options in a drop-down set. From these answers, you can make it so their answers d...

  • Ricky Cecchini created an article,

    Integrating Zomentum into Your Portal

    Zomentum is integrated through ConnectWise Manage or Autotask opportunities. When integrated with CloudRadial, selected opportunities are shown as Quotes under the company's Account > Quotes tab wi...

  • Ricky Cecchini created an article,

    Integrating Your Simplesat CSAT Into CloudRadial

    If you've got Simplesat as your CSAT solution, you can use it to fuel your customer satisfaction surveys (CSAT) in your portal. The integration allows you to view CSAT reviews from emails in CloudR...

  • Ricky Cecchini created an article,

    Accommodating Languages Other Than English

    CloudRadial doesn't support native localization. However, for both our client's preferences and for localization needs, the sidebar is customizable and can theoretically support any language inject...

  • Ricky Cecchini created an article,

    Tracking Office 365 Users in Kaseya BMS

    A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support...