Ricky Cecchini
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Activity overview
Latest activity by Ricky Cecchini-
Ricky Cecchini created an article,
CloudRadial Update 29-Nov-2023
Hey, everyone - another solid November in the books for us all. This month, we worked on a lot of improvements in various features to fix fundamental bugs. We're also working feature-by-feature to ...
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Ricky Cecchini created an article,
Understanding Tokens
Tokens are the names of the variables used within CloudRadial. They are preceded by the @ symbol (Ex: @DefaultToken). Tokens are used as placeholders for various things that contain values - such a...
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Ricky Cecchini created an article,
Integrating Datto RMM
The integration with Datto RMM, at the time of this article, is solely for triggering RMM commands through the Automations feature. Please note that it is not a replacement or a substitute for the ...
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Ricky Cecchini created an article,
CloudRadial Update 24-October-2023
Happy October, everyone! As we roll into Q4, a lot of exciting changes to the product are taking effect. New features, UI improvements, new integrations, and more - read more below to get the full ...
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Ricky Cecchini created an article,
CloudRadial Update 20-Sept-2023
Happy September! Lots of bug fixes in this release, as well as a great new partnership. We're also on the cusp of some of the biggest features in CloudRadial history. New Integrations Feature and...
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Ricky Cecchini created an article,
Understanding Ticket Subject Logic
In CloudRadial, Partners can customize how tickets come through to them in various ways. One of these ways is to choose how the subject of the ticket itself comes through. Understanding "Append Su...
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Ricky Cecchini created an article,
Understanding Automations
At the time of writing this article, Automations is in Beta/Preview mode. Some functionalities are subject to change, so check back on this article until the full release to get the latest informat...
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Ricky Cecchini created an article,
CloudRadial Update 17-Aug-2023
Happy mid-August, everyone! We're driving forward with new features. We're getting ready for some bigger moves towards the end of the year, but that doesn't mean we've slowed down on improving the ...
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Ricky Cecchini created an article,
Failed Ticket Advisories
Failed ticket advisories are generated when a ticket fails to submit to the appropriate routing destination in PSA-connected CloudRadial tenants. Advisories happen automatically and cannot be disab...
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Ricky Cecchini created an article,
Google and Microsoft Knowledge Base Support Article Add-Ons
As of the July 17th 2023 update, CloudRadial has added 150+ new support articles from Google and Microsoft. These articles cover a variety of topics related to end user support and training. These ...