Ricky Cecchini
- Total activity 533
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Activity overview
Latest activity by Ricky Cecchini-
Ricky Cecchini created an article,
Using AI Agent Plugins for CloudRadial
CloudRadial works with AI agents that can take action on your behalf, not just answer questions. CloudRadial plugins connect AI assistants like Claude and Codex straight to your CloudRadial portal....
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Ricky Cecchini created an article,
Onboarding Forms Resource Guide: Build, Scale, and Manage
This guide is the companion to the End-to-End Onboarding Forms: Build, Scale, and Manage webinar (September 10, 2026). It collects every article, video, and download referenced during the session a...
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Ricky Cecchini created an article,
Populating Form Dropdowns with Microsoft 365 Licenses and Groups
When a client submits a new-employee onboarding form, your techs need to know which Microsoft 365 license to assign and which groups to add the user to. Today that usually means a free-text box, a ...
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Ricky Cecchini created an article,
Integrating with FlexPoint
With a FlexPoint integration, you can give your clients one-click access to your FlexPoint payment portal, where users can see and pay their invoices. Configuring FlexPoint Configuring CloudRadial...
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Ricky Cecchini created an article,
Assigning Storefronts to Companies in CloudRadial UCP
When you provision CloudRadial Storefront, you get one Storefront with a sub URL named "default". Every company in your portal points to it automatically. There is nothing to configure, and nothing...
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Ricky Cecchini created an article,
Setting Up the Syncro Integration with CloudRadial Chat
The CloudRadial Chat connector for Syncro uses an API token to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and connects Chat users to their respective ticket...
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Ricky Cecchini created an article,
Creating Your CloudRadial Chat Account (Starter, Pro, and Enterprise)
This article covers how to create your CloudRadial Chat account and begin setup. It applies to every version (Chat Starter, ChatAI Professional, and ChatAI Enterprise). Create Your Account Frequent...
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Ricky Cecchini created an article,
How Commands Work in CloudRadial Chat
Commands, also called Slash Commands (because they are invoked with a slash (/)), are actions your techs run inside their service channels to get information and trigger automated actions for a use...
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Ricky Cecchini created an article,
How Service Channels Work in CloudRadial Chat
Service Channels are where your technical team(s) receive and work the chats that come in from your client channels. This article explains what a service channel is, why you might run more than one...
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Ricky Cecchini created an article,
How Client Channels Work in CloudRadial Chat
Client Channels are how your customers reach CloudRadial Chat. This article explains how client channels work: the types available, how they differ by plan, how to create one, and how to configure ...