Ricky Cecchini

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Activity overview

Latest activity by Ricky Cecchini
  • Ricky Cecchini created an article,

    Connecting Your PSA to CloudRadial

    CloudRadial supports multiple professional service automation (PSA) tools. Connect your PSA to sync ticket data, users, and various other bits of information to help you automate and improve your a...

  • Ricky Cecchini created an article,

    Branding Your CloudRadial Tenant

    The first step to a brand-new portal is making it look good. Starting off with some branding elements ensures that your portal gets the exact look and feel of your company. Let's get your portal lo...

  • Ricky Cecchini created an article,

    Setting Up the ConnectWise API Integration with CloudRadial

    Connecting your ConnectWise instance to your CloudRadial tenant allows you to pull in users and set up your configuration of PSA options for ticketing and various other features. We'll follow four ...

  • Ricky Cecchini created an article,

    Setting Up and Using Dashboards

      Today, we're learning all about the dashboard feature in CloudRadial. With it, you can visualize data to tell a story to your clients - all while improving visibility. Plus, let's be honest. Das...

  • Ricky Cecchini created an article,

    Using Tokens and Advanced Question Templates

      In this video, we cover using custom tokens and how they apply in dynamic scenarios - particularly with question templates. It's an advanced-level move that can have huge benefits for scalable m...

  • Ricky Cecchini created an article,

    A Walkthrough of Bigger Brains Courses (plus FAQs)

      Learn exactly how a Bigger Brains course works for your clients, as well as how to track it as an Admin. In this video, we also cover some of the more common FAQs that we receive about the Bigge...

  • Ricky Cecchini created an article,

    Adding Bigger Brains University Courses

      Today, we cover how to integrate and set up the Bigger Brains courses within your CloudRadial tenant. Add value to your IT portal by making it a useful learning hub - without having to create th...

  • Ricky Cecchini created an article,

    CloudRadial Deployment Blueprint

    Download this blueprint using the link at the bottom of the page.

  • Ricky Cecchini created an article,

    Improving QBR Processes with CloudRadial

    In the MSP industry, hosting client review sessions can serve multiple purposes.  For starters, they serve as dedicated time to recap and review existing services and their results. Secondly, they ...

  • Ricky Cecchini created an article,

    Improving Ticketing Service Through CloudRadial

     All MSPs, small and large alike, suffer from the same issue when it comes to ticketing: Users want to do things their way. While the customer is always right, it can turn into a huge ordeal to kee...