Ricky-Cecchini

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Activity overview

Latest activity by Ricky-Cecchini
  • Ricky Cecchini created an article,

    CloudRadial Update June-25-2024

    At CloudRadial, we are dedicated to ensuring that our platform remains collaborative, transparent, and genuinely useful for you and your clients. This latest release reflects our commitment, with s...

  • Ricky Cecchini created an article,

    CloudRadial Update May-29-2024

    In this month's release, we introduce a brand-new way to make CloudRadial more accessible than ever before. We've also changed some of our development priority processes to bring more requested fea...

  • Ricky Cecchini created an article,

    CloudRadial Update Apr-25-2024

    This month's release adds plenty of new features and improvements to polish and improve the usefulness of CloudRadial CSA.  PSA Projects Office Hours - Status Update Automations Improvements Bug F...

  • Ricky Cecchini created an article,

    CloudRadial Update 25-Mar-2024

    Another March come and gone - we hope all the Partners had a good Q1! The entire CloudRadial Team has been crazy busy behind the scenes with new initiatives to improve the product, make it more tra...

  • Ricky Cecchini created an article,

    About Channels in CloudRadial Chat

    Channels are the communication methods that CloudRadial Chat uses to send and receive chat messages. Which chat platforms you and your customers use will decide which channels you may want to suppo...

  • Ricky Cecchini created an article,

    CloudRadial Chat Scripting API - Chat.Getparameter

    getParameter(string name, bool useDefault = false, bool required = true, bool checkState = true) This is used in the context of a command handler scriptlet. This can retrieve a parameter value from...

  • Ricky Cecchini created an article,

    CloudRadial Chat Scripting API - Chat Object

    The Chat object is the most commonly used object in the API and provides many common functions for handling the conversation. Properties Methods Properties channel channelCompanyName continue ha...

  • Ricky Cecchini created an article,

    ChannelScript for CloudRadial Chat

    One of the most powerful features of the CloudRadial Chat platform is the ability to create and share custom chatops commands. The language we developed to build these commands is called ChannelScr...

  • Ricky Cecchini created an article,

    CloudRadial Chat Scripting API

    With the CloudRadial Chat platform, almost everything that happens in the interactions between internal messaging (Microsoft Teams, Slack), customer messaging (web and various platforms), and your ...

  • Ricky Cecchini created an article,

    Connecting a Client to CloudRadial Chat Using Slack

    You can let customers connect to CloudRadial Chat from their own customer Slack workspace by installing the bot in their workspace. Step 1: Creating a Connection to Slack Step 2: Understanding the...