Ricky Cecchini

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Activity overview

Latest activity by Ricky Cecchini
  • Ricky Cecchini created an article,

    Using the Calendar Feature

    Under the Company section of the feature set, CloudRadial has a Calendar function. This calendar: Only appears when Office 365 has been attached to the company within CloudRadial Only pulls in eve...

  • Ricky Cecchini created an article,

    Understanding and Using Assessments

    Assessments are a part of the compliance process. Assessments are lists of questions that help to quantitatively note the status of items at a particular point in time. Typically, this comes about ...

  • Ricky Cecchini created an article,

    Turning Off Pop-Up Messages in CloudRadial

    There are two prominent pop-up messages that occur in CloudRadial. While they both serve important purposes, they potentially confuse users and may warrant being shut off. Note that disabling these...

  • Ricky Cecchini created an article,

    Customizing CloudRadial's Sidebar Language

    At the time of this article's publish date, CloudRadial doesn't support native localization. However, for both our client's preferences and for localization needs, the sidebar is customizable and c...

  • Ricky Cecchini created an article,

    Setting Up User Approvals in CloudRadial

    Within CloudRadial, you have the ability to set up approvals within both Problem Reports and Service Requests for users loaded within the portal. Because routing is triggered based on PSA statuses,...

  • Ricky Cecchini created an article,

    Adding a Custom "Source" to Tickets in Bulk

    When setting up tickets within CloudRadial, you may want to customize the Source from which they come. In PSAs such as ConnectWise and Autotask, this can help quickly triage where the tickets come ...

  • Ricky Cecchini created an article,

    PowerShell Script Generation

    PowerShell Script Generation is a new feature to CloudRadial. An expanded article will be coming soon.

  • Ricky Cecchini created an article,

    Setting Up Support PINs for Kaseya BMS in CloudRadial

    Support PINs help you identify users when they call in for support or request support from an unfamiliar email address.  When your end users log in to your CloudRadial portal, they will prompted to...

  • Ricky Cecchini created an article,

    Setting Up Support PINs for Autotask in CloudRadial

    Support PINs help you identify users when they call in for support or request support from an unfamiliar email address.  When your end users log in to your CloudRadial portal, they will prompted to...

  • Ricky Cecchini created an article,

    Adding/Removing Companies to Your Portal

    When you first start with a CloudRadial tenant, you will be listed as the only client in the portal. You can see your client list by navigating to Partner > Clients within your feature set. Adding ...