Connecting the ServiceAI Connector to CloudRadial Chat

The ServiceAI connector is available on Enterprise plans only.

The ServiceAI connector lets CloudRadial ChatAI use ServiceAI for AI text completion and summarization. Connecting it takes two parts: creating an API user in ServiceAI, then adding the connector in Chat with that token and your region's API URL.

• Creating the API User in ServiceAI
• Adding the ServiceAI Connector in Chat
• Regional API URLs

Creating the API User in ServiceAI

1. In ServiceAI, click the settings gear in the top right

2. Select Access from the Settings menu

3. Scroll down to ChatAI. If no API user exists yet, the section reads "No API user configured. Create one to enable ChatAI integration."

4. Click Create API User. A window opens with the API Token
5. Copy the API Token before closing the window. You will paste it into Chat in the next section

If an API user already exists, the section reads "API user is configured and ready for ChatAI integration" and offers Regenerate API Token and Remove API User instead.

Adding the ServiceAI Connector in Chat

1. In Chat Admin, go to Settings > Connectors
2. Under Available Connectors > CloudRadial, select CloudRadial ServiceAI

3. Under ServiceAI Configuration, paste your ServiceAI API token into the API Token field
4. Enter the API URL for your region, using the list below
5. Click Save Changes in the top right

Regional API URLs

Enter the URL exactly as shown, including the trailing forward slash. Leaving the trailing slash off causes the connection to fail.

• United States — https://api.us.serviceai.app/
• Europe — https://api.eu.serviceai.app/
• Canada — https://api.ca.serviceai.app/
• Australia — https://api.au.serviceai.app/

If you are still having trouble, we're here to help!

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