CSAT JSON Webhook Payload Schema

When you enable the CloudRadial native CSAT, feedback events can be delivered to a webhook endpoint as a JSON payload. This article documents the schema of that payload so you can build automations against it.

Where to Find the Schema

The full feedback schema is published on the CloudRadial API Swagger page under the Feedback section. The schema below is provided for quick reference, but the Swagger page is always the authoritative source if fields are added or changed.

Sample Payload

[{"feedbackId": 0,"partnerId": 0,"userId": "string","userPsaId": 0,"userEmail": "string","userFirstName": "string","userLastName": "string","companyId": 0,"companyPsaId": 0,"companyName": "string","ticketPsaId": 0,"ticketDate": "2026-04-20T19:36:17.747Z","ticketSubject": "string","agentPsaId": 0,"agentFirstName": "string","agentLastName": "string","agentEmail": "string","feedbackDate": "2026-04-20T19:36:17.747Z","feedbackSentiment": 0,"feedbackComment": "string"}]

Field Notes

• feedbackSentiment is delivered as an integer. The numeric value maps to the rating description shown in the CloudRadial Feedback download (Happy, Neutral, Unhappy). The webhook payload does not include the rating description as a string. If you need the description in a downstream system, map the integer in your automation platform.
• ticketDate and feedbackDate are ISO 8601 timestamps in UTC.
• The payload is delivered as a JSON array; treat it as a list even when only one feedback record is included.

Related Articles

• Feedback Through the CSAT
• Using JSON Webhooks
• About CloudRadial CSAT