Understanding the Servers tab in CloudRadial

The servers tab can be found under the Infrastructure area of the feature set (Infrastructure > Servers).

How does CloudRadial obtain server information?

This tab is always present, but it only populates when a CloudRadial data-gathering agent has been successfully installed on a server (aka a desktop, laptop, or virtual machine server). 

Selecting a given server will further drill down into its details, which currently includes:

• An overview of data protection information
• Server-specific policy exceptions
• Storage details
• Detailed configuration data
  • Manufacturer
  • Model
  • Warranty info
  • Etc.
• User information
• A software list

How often is this data refreshed?

The server information is derived from the CloudRadial data-gathering agent.

This agent performs an information ping once per day (by default, at night after operating hours). However, it can also be "forced" - the agent pings in the information upon startup of the machine.

Note that there is no way to force the information to report into CloudRadial from within the portal itself. 

Can I review a list of all servers rather than for just one company?

Yes, you can view a list of all endpoints and servers via Partner > Reports > Endpoints & Servers. 

You can download a spreadsheet of this information as needed using the options at the top right. 

How should partners be using this information?

The primary purpose of aggregating data with an agent is to be able to standardize and summarize the results in an easy-to-understand manner. The server data reported by the CloudRadial agent is fed directly to CloudRadial's compliance policy module. 

Short of reporting metrics, the raw data captured by the agent can be used in several ways.

For example, to co-manage the responsibility of inventory tracking within a given organization. It can also be used to review the performance, security, and data compliance capabilities of individual servers to ensure appropriate levels across the entire organization.