Understanding Buttonless Forms in Your Ticket Catalog

Buttonless Forms allow you to create tickets that display content without the standard Submit and Cancel buttons. This feature is ideal when you want to embed external forms, display informational content, or present reference material without generating a ticket.

• When to Use Buttonless Forms
• Enabling Buttonless Forms
• Example Use Case

When to Use Buttonless Forms

Use this feature when you want to:

• Embed third-party forms (Microsoft Forms, Typeform, Google Forms, etc.) that have their own submission controls
• Display informational content such as SLA guidelines, onboarding instructions, or reference materials
• Create "read-only" catalog items that inform users without creating tickets
• Avoid confusing users with duplicate Submit buttons when embedding forms via HTML

Enabling Buttonless Forms

Note: Before using this feature, it's best to familiarize yourself with how form creation works in CloudRadial UCP. Read more on how to create forms here. 

To build a form with buttonless blade, first create a new form either in Content or directly within the Problem Reports and/or the Service Request area. Once there: 

1. Build your form as intended
2. Check the box labeled "Hide Submit & Cancel buttons?"

3. Use the HTML question type and enter your embedded preference
    

   

4. Save your changes

When this option is enabled:

• Users will not see the Submit and Cancel buttons on this Service Request
• The form will not generate a ticket to your PSA/email
• Only your content (description, HTML, embedded forms) will be displayed

Example Use Case

A common scenario is embedding an HTML block that displays service guidelines or priority level references. With Buttonless Forms enabled, users see only your custom content - no native CloudRadial buttons that might conflict with embedded form controls or confuse users expecting to just view information.

This is a great way to embed third-party forms, such as those from Rewst, and from any other third-party provider into your UCP. 

Tips for Best Results

• Use the HTML question type to add rich formatted content, embedded forms, or interactive elements
• Keep your content focused. Buttonless Forms work best for single-purpose displays.
• Consider organizing buttonless informational items into their own category for easy navigation
• Test your embedded forms thoroughly to ensure they function correctly within the blade