Integrating Microsoft Bookings with CloudRadial UCP

You can embed your Microsoft Bookings page on the Confirmation page of any Service Catalog item, so users can book time with your team right after they submit a ticket.

Before You Begin

You need a published shared booking page in Microsoft Bookings. To copy its link or embed code, see this Microsoft article.

Adding Microsoft Bookings to a Confirmation Page

1. Go to Report a Problem or Request Service and open the catalog item you want to update
2. Click Edit
3. Select the Confirmation tab
4. Click the Code View button (</>) in the editor toolbar
5. Paste the code below, replacing the sample link with your own booking page link
6. Click the Code View button (</>) a second time to close the code editor. Your booking page should display in the editor. If you do not close Code View, your changes will not be saved.
7. Click Submit

<p><iframe src="YOUR-BOOKING-PAGE-LINK" width="100%" height="1300px" scrolling="yes" style="border:0;"></iframe></p>

Now, when a user submits this item, the Confirmation page displays your booking page.

Note: We recommend this sample over the default embed code from Bookings, which displays at a short height. If your booking page is cut off, increase the height value.

If you are still having trouble, we're here to help!

Submit a ticket here for assistance, and don't forget to check our status page to ensure there are no outages in your area.