Integrating Thread Chat with CloudRadial

Thread (formerly Chatgenie) allows your service team to chat with clients in Microsoft Teams and Slack, plus a whole lot more. You can integrate Thread with CloudRadial while also allowing the chat widget to automatically pull the user's name and email from their CloudRadial log-in information.

More details on their product can be found here: https://www.getthread.com  

• Thread Integration Instructions
• Sample Thread Header Script

Thread Integration Instructions

To integrate Thread:

1. Navigate to Partner > Settings
2. Select Integrations on the right (under the Configuration column)
3. Select the Header Scripts option
4. Enter the code below in the Header Scripts field
   • Ensure you set the appId code
5. Once you've applied your code, select Submit to finalize your settings

Your Thread icon should appear at the bottom right of the screen after a refresh.

The user name and email are prefilled so when a chat is started. The result is that the user's name and email will appear in the chat automatically without requiring them to type them in. 

Sample Thread Header Script

<script>
var chatgenieParams = {
appId: "your-chatgenie-app-id-goes-here",
flow: "customer"
}
function run(ch){ch.default.messenger().initialize(chatgenieParams);}!function(){var e=window.chatgenie;if(e)run(e);else{function t(){var t=document.createElement("script");t.type="text/javascript",t.async=true,t.readyState?t.onreadystatechange=function(){"loaded"!==t.readyState&&"complete"!==t.readyState||(t.onreadystatechange=null,window.chatgenie&&(e=window.chatgenie,run(e)))}:t.onload=function(){window.chatgenie&&(e=window.chatgenie,run(e))},t.src="https://messenger.chatgenie.io/widget.js";var n=document.getElementsByTagName("script")[0];n.parentNode.insertBefore(t,n)}window.attachEvent?window.attachEvent("onload",t):window.addEventListener("load",t,!1)}}();
</script>
<script>
function CloudRadialUserInit(email, displayname, companyname) {
chatgenie.setAttributes({
fullname: displayname,
companyName: companyname,
email: email
})
}
</script>