Integrating Social Intents Chat with CloudRadial UCP

Social Intents is a chat solution for Teams and Slack. You can integrate Social Intents Chat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email from their CloudRadial log-in information.

More details on their product can be found here: https://www.socialintents.com

• Social Intents Chat Integration Instructions
• Sample Social Intents Chat Header Script

Social Intents Chat Integration Instructions

To integrate Social Intents Chat: 

1. Navigate to Partner > Settings
2. Select Integrations on the right (under the Configuration column)
3. Select the Header Scripts option
   • The page that opens is titled Header & Body Scripts. Use the Header Scripts field, not the Body Scripts field
4. Enter the code below in the Header Scripts field
   • Ensure you replace the code with your Social Intents Chat code
5. Once you've applied your code, select Submit to finalize your setting

Your Social Intents Chat icon should appear at the bottom right of the screen after a refresh.

The user's name and email are prefilled when a chat starts, so they appear in the chat automatically without the user typing them in.

Sample Social Intents Chat Header Script

<script src="//www.socialintents.com/api/socialintents.1.3.js#xxxxxxx" async="async"></script>
<script>
  var myEmail = "";
  var myDisplayName = "";
  var myCompanyName = "";
  function CloudRadialUserInit(email, displayname, companyname) {
    myEmail = email;
    myDisplayName = displayname;
    myCompanyName = companyname;
  }
  function CloudRadialUserLogout() {
  } 
  function onSIApiReady() {
    SI_API.setChatInfo(myDisplayName,myEmail,'','');
  };
</script>

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