Integrating Zoho Desk with CloudRadial UCP

While CloudRadial doesn't work directly through Zoho Desk APIs, you can still use CloudRadial to submit tickets through email.

CloudRadial sends from a "noreply" address, but it sets the reply-to address to the submitting user's email address. In Zoho Desk, you can choose to use the reply-to address as the user's email so that tickets from CloudRadial come in as email tickets submitted by the CloudRadial user.

Zoho Desk Setup Instructions

1. In Zoho Desk, go to Settings (gear icon) > Channels > Email
2. Select Other Configuration under the Email sidebar option
3. Enable the option to Create contacts with the "Reply To" email address

Now, when tickets come in from CloudRadial, they will appear from the user's email.

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