Understanding the 365 Connection Statuses in Partner > Clients

Within the Partner > Clients area of CloudRadial, partners will be able to see the Office 365 connection status for each company at a glance.

At a base level, the connection to Office 365 is tied to a company when a 365 ID has either:

• Been tied to the company within CloudRadial from connecting a Microsoft Partner's tenant
  OR
• Been tied into the company manually via Account > Settings on a local company level

Both will achieve the same result - pulling in O365 data and allowing logins via O365 accounts. For instructions on how to establish this connection if you haven't already, please read this article. 

• Understanding the 365 Delegate Column
  
  • Yes
  • No
• Understanding the 365 Graph Column
  • OK
  • MESSAGES
  • Dash (–)

Understanding the 365 Delegate Column

Within Partner > Clients, Partners will see a 365 Delegate column for each client, with a status of either:

• Yes
• No

Read the sections below to learn what each status denotes. 

Yes

This status means that the company has been tied to an Office 365 identifier and is under delegated management by the Partner. 

No

This status means that the client is not tied to any Office 365 identifier, and is therefore ineligible for the 365 status.

Understanding the 365 Graph Column

Partners will see a 365 Graph column for each client, with a status of either:

• OK
• MESSAGES
• Dash (–)

Read the sections below to learn what each status denotes. 

OK

A status of OK means that CloudRadial has secured a complete connection to the Microsoft 365 Graph API, which is used to pull in information around emails, usage, and even MFA status.

MESSAGES

A status of MESSAGES means that CloudRadial has additional notification of messages to relay to the partner regarding the client's connection to 365.

These messages can be read by selecting the individual company from the Partner > Clients screen and navigating to their Office 365 tab.

In this view, you will be able to see the status of the acceptance of the Microsoft Agreement (relevant to the 365 Delegate status mentioned previously). You will see the following warning message:

• Neither tenant is B2C or tenant doesn't have premium license.
  • This message informs the partner that CloudRadial is unable to make the full API call to the Microsoft Graph, either due to a B2C tenant status or because the tenant does not have an Azure P1 license attached to it, which is necessary for CloudRadial to be able to make the API call to display MFA information.
    
    
  • More details on MFA display can be found in this article:
    Reporting MFA Information – CloudRadial

Dash (–)

This status means that the client is not tied into any Office 365 data sync, and is therefore ineligible for the 365 Graph API call.