Integrating with Addigy

Addigy provides an easy way to pull Mac endpoint information into CloudRadial. This article walks through how to set up the connection, configure CloudRadial, and map your companies to their Addigy Policies.

• Setting Up Addigy
• Setting Up CloudRadial
• Assigning Addigy Policies to Companies
• Forcing a Manual Sync

Note: Addigy API V1 has been deprecated — you must use a V2 API token to connect to CloudRadial as of April 1st, 2026. This change comes from Addigy, and more info is available here.

CloudRadial will not sync or show mobile devices or tablets from Addigy, such as iPads and iPhones. Addigy API V1 has been deprecated — you must use a V2 API token to connect to CloudRadial.

Setting Up Addigy

First, create an API V2 token in Addigy. You must have an owner role in Addigy to manage integrations.

1. Log in to your Addigy dashboard and click Account in the left navigation
2. Go to Integrations > API & Webhooks
3. Make sure the V2 tab is selected
4. Click New API Token
5. Enter a name for the token (e.g., CloudRadial UCP)
6. Under Permissions, check All permissions or select the specific permissions you want to grant
7. Click Add
8. Copy and securely save the token value — it will not be shown again

Setting Up CloudRadial

Next, enter your Addigy API token in CloudRadial to establish the connection.

1. Navigate to Partner > Settings
2. Click the Integrations tab at the top
3. Select Addigy from the right-hand panel
4. Check the box for Enable Addigy endpoint import?
5. Paste your Addigy API token into the Addigy API Token field
6. Click Submit

Assigning Addigy Policies to Companies

Once the connection is established, map each company in CloudRadial to its corresponding Addigy policy so endpoints sync to the right company.

1. Navigate to Partner > Clients
2. Click the three-dot menu next to the desired company and select Edit
3. Click the Integrations tab
4. Under 3rd Party Add-ons, locate the Addigy Assigned Policies field
5. Use the Lookup button to search for and select the appropriate policy for that company
6. To assign multiple policies, separate each one with a comma
7. Click Submit to save

Addigy syncing occurs during nightly processing. Endpoints are matched to companies based on their assigned policies. A job is created to monitor sync progress — this can be viewed under Alerting > Jobs within the company's feature set.

Forcing a Manual Sync

To trigger an immediate sync without waiting for the nightly run:

1. Navigate to Partner > Settings
2. Click the Integrations tab
3. Select Addigy from the right-hand panel
4. Click Sync Now at the bottom right of the page

Please note that the syncing process can take up to 24 hours to fully propagate.

If you are still having trouble, we're here to help! Submit a ticket here for assistance, and don't forget to check our status page to ensure there are no outages in your area.