Setting Form Multi-Select, Radio and Dropdown Defaults

In questions on both Problem Reports or Service Requests, you can set individual options to default to being checked by ending the choice labels with an exclamation (!) mark.

This is used in instances where an answer is recommended for selection while still giving the user the option to override the default selection.

• An Example of Setting Defaults
• Special Considerations

An Example of Setting Defaults

Let's say you are trying to give a user a series of options for computers that they can select when they get onboarded. However, you want the Laptop choice to be pre-selected for the user by default.

You would write the choices like this in the question in CloudRadial:

Laptop!, Desktop, Mobile Tablet

The multiple-choice options should look like this:

Upon triggering the form, the Laptop option would be shown as checked by default because of the exclamation (!) mark immediately following it.

Special Considerations

• Only one default option may be selected in a single question. For form questions that support multiple selections, such as the Radio and Dropdown options, the last value with the exclamation mark will be selected as the default.
  
  
• If you are using these fields with the hidden option of later fields, you do not need to include the exclamation (!) mark in the conditional text.