Integrating Datto's XML Backup Reporting

Datto has since deprecated the XML feed for their Datto Backup information.

CloudRadial is currently working with Kaseya/Datto to modernize the feed by swapping to their API. This is a legacy article that will be updated as soon as the changes have been made.

1. Obtain Your Datto XML Feed URL

1. In the Datto Partner Portal, select Admin from the menu bar, then select Integrations from the drop down menu.
2. Click Device Information under the XML Feeds heading.
3. This will open a new browser page with the XML feed's URL in the address bar. Copy that URL to the clipboard.

2. Set Up CloudRadial (Partner > Settings)

1. In CloudRadial, go to Partner > Settings and choose the Integrations option from the right side choices.
2. Choose the Datto Backup integration from the right side choices.
3. Click the Enabled checkbox and paste the URL from the steps above into the Datto XML Feed List.

3. Set Up CloudRadial (Client > Settings)

1. Go to Partner > Clients and choose the company you want to set up for backup reporting.
2. Click the Edit button for that company using the 3 blue-dot menu by their name.
3. Choose the Integrations tab along the top.
4. Use the Lookup button to select the Datto hostname in the Datto Backup Hosts field. You can select multiple hostnames for one client, just separate the hostnames with a comma.
   
   

After you have completed the above steps, impersonate the client admin and you'll see a new Backups option under the Security tab. This will provide the client's current backup information.