By default, users whose accounts are disabled or without an email address are not synced to CloudRadial since they wouldn't be able to log in.
In addition to those users, you can exclude users based on email address through the use of the Exclusions screen under PSA settings.
Under Exclusions, enter either an email address or a phrase using a wildcard expression similar to that in Visual Basic scripting. Valid wildcards are:
| Wildcard | Description |
| ? | Any single character |
| * | Zero or more characters |
| # | Any single digit (0–9) |
| [charlist] | Any single character in charlist |
| [!charlist] | Any single character not in charlist |
Using these settings, the following entries are acceptable:
| Pattern | Exclusions |
| username@mycompany.com | Exact email match |
| servicealert* | Any emails that start with "servicealert" |
| servicealert?@mycompany.com | Any emails that start with "servicealert" followed by a single character, then followed by "mycompany.com" |
| servicealert#@mycompany.com | Any emails that start with "servicealert" followed by a single digit, then followed by "mycompany.com" |
| servicealert[0,1,2]@mycompany.com | Any emails that start with "serveralert0", "servicealert1", "serveralert2" and then followed by "mycompany.com" |
| servicealert[!0,1,2]@mycompany.com | Any emails that start with "servicealert3...z" and then followed by "mycompany.com" |
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