Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
CloudRadial Chat Scripting API
With the CloudRadial Chat platform, almost everything that happens in the interactions between internal messaging (Microsoft Teams, Slack), customer messaging (web and various platforms), and your ...
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All About Microsoft Reporting
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Understanding User Sync Source(s) for User Reconciliation
CloudRadial users must be pulled into the portal from a source. They can be listed as having one of three overall sync sources: IT Provider (aka, the PSA) Office 365 Manual You have the ability t...
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Integrating CloudRadial Chat with your Website or UCP Portal
You can use the Web channel to add client chat to your company website or CloudRadial CSA portal. Whenever a new bot is created in CloudRadial Chat, a Web channel that is connected to the bot is au...
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About Client-Side Ticket Routing Functions
If you're not seeing the form questions mentioned in this article, please clear the cache on your browser. These were added May 12th, 2022 and browser caching may prevent you from seeing them. Clou...
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Failed Ticket Advisories
Failed ticket advisories are generated when a ticket fails to submit to the appropriate routing destination in PSA-connected CloudRadial tenants. Advisories happen automatically and cannot be disab...
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Understanding the User Priority Function
The User Priority function is a helpful function within CloudRadial that marks specific people as a higher priority than others. Technically speaking, this setting overrides their tickets to come i...
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Connecting a Client to CloudRadial Chat Using Slack
You can let customers connect to CloudRadial Chat from their own customer Slack workspace by installing the bot in their workspace. Step 1: Creating a Connector in CloudRadial Chat Step 2: Creatin...
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Excluding Licenses from Sync in CloudRadial
Once Office 365 is connected to a company within CloudRadial, CloudRadial will pull the licenses assigned to the tenant and display them under Infrastructure > Licenses. Excluding these licenses ca...
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Connecting Autotask PSA to CloudRadial Chat
The CloudRadial Chat connector for Autotask uses an API integration to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and connects Chat users to their respectiv...