Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
CloudRadial Chat Scripting API - Chat Object
The Chat object is the most commonly used object in the API and provides many common functions for handling the conversation. Properties Methods Properties channel channelCompanyName continue ha...
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Understanding the Log Ins tab within CloudRadial
The log ins tab can be found under the Security area of the feature set (Security > Log Ins). How does CloudRadial obtain the user log-in information? This tab only appears when an Office 365 tena...
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ChannelScript for CloudRadial Chat
One of the most powerful features of the CloudRadial Chat platform is the ability to create and share custom chatops commands. The language we developed to build these commands is called ChannelScr...
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Understanding Broken Content (And How To Fix It)
CloudRadial makes it easy to customize content for a specific company. Most CloudRadial Partners will choose to control all of their content from the Partner > Content area. Overall, the idea is st...
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CloudRadial Chat Scripting API
With the CloudRadial Chat platform, almost everything that happens in the interactions between internal messaging (Microsoft Teams, Slack), customer messaging (web and various platforms), and your ...
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All About Microsoft Reporting
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Understanding User Sync Source(s) for User Reconciliation
CloudRadial users must be pulled into the portal from a source. They can be listed as having one of three overall sync sources: IT Provider (aka, the PSA) Office 365 Manual You have the ability t...
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Integrating CloudRadial Chat with your Website or UCP Portal
You can use the Web channel to add client chat to your company website or CloudRadial CSA portal. Whenever a new bot is created in CloudRadial Chat, a Web channel that is connected to the bot is au...
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About Client-Side Ticket Routing Functions
If you're not seeing the form questions mentioned in this article, please clear the cache on your browser. These were added May 12th, 2022 and browser caching may prevent you from seeing them. Clou...
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Failed Ticket Advisories
Failed ticket advisories are generated when a ticket fails to submit to the appropriate routing destination in PSA-connected CloudRadial tenants.Advisories happen automatically and cannot be disabl...