Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding the Servers tab in CloudRadial
The servers tab can be found under the Infrastructure area of the feature set (Infrastructure > Servers). How does CloudRadial obtain server information? This tab is always present, but it only pop...
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Understanding and Changing Feature Sets
Feature Sets allow you to customize the left-side options presented to selected clients. For example, with Feature Sets you can create a support-focused portal where only the Support tab options a...
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Understanding the 365 Connection Statuses in Partner > Clients
Within the Partner > Clients area of CloudRadial, partners will be able to see the Office 365 connection status for each company at a glance. At a base level, the connection to Office 365 is tied t...
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Understanding and Managing Company Groups
Company Groups allow you to tag companies with a custom label that can then be used to simplify content publishing. It's a key component to making sure that your content distribution is accurate, ...
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Understanding the Identity (formerly Data Breaches) tab within CloudRadial
The Identity (formerly Data Breaches) tab can be found under the Security area of the feature set (Security > Identity). This section consists of subtabs - Breaches and Training. Breaches list ema...
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Understanding Security Roles
Please Note: Ticket View Settings have moved and are no longer defined in the same area as Security Roles. Please read the documentation listed here to learn how to modify Ticket View Settings for ...
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Understanding the Licenses tab within CloudRadial
The licensing tab can be found under the Usage area of the feature set (Usage > Licenses). How does CloudRadial obtain the license information? This tab is always present, but it only automatically...
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Setting Up the Kaseya BMS API Integration with CloudRadial
Kaseya requires MFA on user accounts, which can break the API connection to CloudRadial when connected to a specific individual. The new method, detailed below, creates a dedicated API employee tha...
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Understanding the Office 365 Updates Tab
The Office 365 Updates tab can be found under University > Office 365 Updates. The tab will only appear to companies that have an Office 365 identifier attached to them. They are automatically pul...
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Setting Up the HaloPSA Integration with CloudRadial UCP
Connecting your HaloPSA instance (henceforth just referred to as "Halo") to your CloudRadial tenant allows you to submit tickets from CloudRadial to Halo as a part of your client portal experience....