How to Use the To-Do Lists in ServiceAI

To-Do lists have been replaced by the Issues tab.

Task tracking now lives in ServiceAI's unified Issues queue. To-dos are created as Task-type issues — for example, by using the Send To action on a Ticket, Agent, Company, User, or Article detail page. Existing links and bookmarks to To-Dos (/todos) redirect automatically to the Issues tab (/issues).

For current documentation, see:

• Creating Issues in ServiceAI — creating tasks with Send To, submitting issues manually, and assigning them to teammates.
• All About ServiceAI's Issues Tab — the unified Issues queue that replaced to-dos and recommendations.
• Using the Inbox and @Mentions in ServiceAI — how assigned tasks reach you in the Inbox.