ServiceAI Orion
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Activity overview
Latest activity by ServiceAI Orion-
ServiceAI Orion created an article,
Configuring Chat Quick Actions in ServiceAI
Chat Quick Actions are a configurable strip of one-click prompt buttons that appear on the ServiceAI chat home page. Each button sends a pre-written prompt into a new AI Chat conversation, so techn...
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ServiceAI Orion created an article,
Setting Up the ServiceAI App in Zendesk
The ServiceAI app surfaces inside the Zendesk agent workspace as a sidebar app on the ticket. When a technician opens a ticket, the app shows the AI ticket summary, a Related blade (related tickets...
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ServiceAI Orion created an article,
Configuring Pod Quick Actions in ServiceAI
Pod Quick Actions are a configurable strip of one-click prompt buttons that appear in the ServiceAI pod launcher when a technician opens a ticket inside their PSA. Each button sends a context-ancho...
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ServiceAI Orion created an article,
Using Regression Testing to Find and Fill Article Gaps in ServiceAI
What Regression Testing Does in ServiceAI ServiceAI's Regression Test feature replays recent real tickets through your assistant and evaluates the responses against what your knowledge base actuall...
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ServiceAI Orion created an article,
Viewing Your Account Manager Information in ServiceAI
ServiceAI can display your account manager's contact information directly within the platform, making it easy to reach out for support, questions, or to schedule a meeting. This information is auto...
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ServiceAI Orion created an article,
Enforcing SSO Login and Disabling Password Authentication
Enforcing SSO Login and Disabling Password AuthenticationAdministrators can disable password-based login for all users in their tenant, requiring everyone to authenticate via SSO or a one-time emai...
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ServiceAI Orion created an article,
Manually Deleting and Restoring Records
Manually Deleting and Restoring RecordsAdministrators can manually delete or restore tickets, agents, and companies directly from their detail pages in ServiceAI. This is useful when a record needs...
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ServiceAI Orion created an article,
Troubleshooting Triage Webhook Configuration
Verifying Your Triage Webhook ConfigurationIf triage is not processing tickets, you can use the built-in Diagnostics tool to verify that your PSA system has the correct webhook or callback register...
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ServiceAI Orion created an article,
Opening a Ticket in Your PSA from Triage
Opening a Ticket in Your PSA from TriageWhen reviewing triage results, you can open the original ticket directly in your PSA ticketing system without leaving ServiceAI.Using the View in Help Desk B...
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ServiceAI Orion created an article,
Setting Your Default Time Range
Setting Your Default Time RangeServiceAI lets you save a personal default time range for ticket and data views. Once set, your preferred range is applied automatically each time you open a filtered...