Setting Your Default Time Range

Setting Your Default Time Range

ServiceAI lets you save a personal default time range for ticket and data views. Once set, your preferred range is applied automatically each time you open a filtered view, so you don't have to reselect it every session.

How to Set Your Default Time Range

1. Click your name or avatar in the top-right corner and select Personal Settings.
2. Locate the Default Date Range dropdown below the Dark Mode toggle.
3. Select your preferred range (for example, Last 7 Days, Last 30 Days, or This Month).
4. Click Save. The preference is stored and will apply across devices.

Where It Applies

Your default time range is used as the starting filter on the following pages:

• Tickets
• Triage
• Dashboard date-filtered widgets

You can still override the range on any page at any time; the default only controls the initial selection when you load the page.