A challenge that many MSPs face is understanding which of their PSA contacts are also found in Office 365. Figuring this out can help MSPs keep their PSA data cleaner for better billing and support.
CloudRadial allows you to sync contacts from Office 365 to your PSA. Furthermore, it can also show you which of those contacts are found in the PSA with the help of custom fields.
- How CloudRadial Tracks Office 365 Users in the PSA
- Establishing the PSA/Office Sync
- Kaseya BMS Instructions
How CloudRadial Tracks Office 365 Users in the PSA
To help you know which users are synced from Office 365, you can add a custom field with the label IsOffice365 to the contact entity. Then, as users are synced/updated from CloudRadial, those that are found in Office 365 will have this field updated.
Establishing the PSA/Office Sync
Regardless of the specific PSA, the first step is to follow these instructions to establish the PSA/Office 365 sync through CloudRadial.
- Navigate to Partner > Clients
- Locate the specific company you require
- Use the 3 blue dot menu options to Edit the company
- Find the PSA / Office 365 Synchronization section
- Enable the option to Update PSA contacts from Office 365 users?
Now, CloudRadial will establish a sync process between itself, the PSA, and Office 365. This link is necessary to mark the users as being from Office 365 or not.
Below, you can find PSA-specific instructions on how to establish the link.
Kaseya BMS Instructions
- Navigate to Admin > My Company > Custom Fields
- Select the New (N) button to create a new custom field
- Create the UDF with the following settings:
- Field Name: IsOffice365
- Field Type: Free Text
- Module Name: Contacts
- Order: 1
- Status: Active
- Required Custom Field: No
Once completed, use the Save (S) button to create the UDF.
Now, the next sync between the PSA and Office 365 from CloudRadial (either automatically overnight or manually) will populate the new custom field. In a given company in Kaseya BMS, the customer's contact screen will show users that are found in Office 365 within the Custom Fields tab. Contacts found in Office 365 will display Yes, whereas those not found in Office 365 will display No.
If you're having trouble seeing the field pull through, ensure you check the Custom Fields tab when viewing a specific user and double-check that the UDF is set to be Active and to be on Contacts for the module.