This article will assist in specific issues regarding CloudRadial CSA Status workflows and ConnectWise
Clicking the button to change the status on the ticket results notes that the status update but the status did not change.
This typically occurs because you have an Item that is not properly matching your Type and Subtype in ConnectWise
- Ensure that the routing on your form is correct
- Also ensure that in ConnectWise that these Types, Subtypes, and Items are mapped properly to CloudRadial
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