The CloudRadial Labs are a collection of special functions we have occasionally found very useful to our Partners. Each is designed for a specific situation, or to solve a particular client's problem. This article reviews both client-specific and partner-wide labs.
USE AT YOUR OWN RISK!
To run labs against a particular client, navigate to Partner > Clients > Select Client > Labs (tab) and select the lab you are interested in.
Remove 365 Users
This option removes all users from this company who have been synced from 365 only (no PSA ID) and will remove all 365 identifiers from other users. 365 Sync must be disabled in order to use this lab.
Reset PSA Users
This option removes all PSA identifiers from users to allow a fresh resync/rematch with the PSA. Use this lab if users have incorrect identifiers. Be sure users in the PSA are correct before resyncing.
Update 365 User Images
This option clears and rebuilds the 365 user image cache.
Remove Duplicate Users
This option merges existing users based on email address. Please verify company administrators are still correct after this completes.
Enable All Log Ins
This option enables log ins for all users in this company.
To run labs against your entire tenant, navigate to Partner > Account > Labs and select the lab you are interested in.
Remove duplicates from all companies
Consolidates any duplicates that might have occurred during syncing. Please verify company administrators still have the right access after running this lab.
Remove PSA Identifiers
Removes PSA Identifiers from Clients and Users in Portal. This is to allow the changing of the configured PSA.
Enable automatic Microsoft 365 login for all companies
This option will enable automatic Microsoft 365 log in for the desktop application for all users and company administrators. Users must be joined to Azure AD at the device level for this to work.
Copy & archive all sample content
This option will create copies of all of your sample content and archive the original packages to the archive area. Use this when you are ready to start preparing your own content packages.
Remove policy routing
This option removes the board or queue setting from all policies in content and distributed to clients. This will turn off all alerts generated from policy exceptions.
Add @SupportEmail routing to service requests
By default, problem reports and service requests are not setup to route requests to the support email. Use this option to update all of your existing support content with email token @SupportEmail for routing.
Remove @SupportEmail from service requests
Remove @SupportEmail partner email routing from all existing support content.
Add @DefaultSource to service requests
By default, problem reports and service requests are not setup to add source to a ticket. Use this option to update all of your existing support content with the token @DefaultSource for routing. Be sure the token @DefaultSource exists.
Remove @DefaultSource from service requests
Remove @DefaultSource partner routing from all existing support content.
Remove orphaned content
Remove any content that is subscribed but whose original content no longer exists. This can occur sometimes if content publishing does not complete properly.
Remove software duplicates
Remove any software applications that have been duplicated during check-in. This can occur sometimes if endpoints check-in at almost the exact same time.
Remove endpoint duplicates
Remove any endpoints that have been duplicated during check-in. This can occur sometimes during a connection error with the endpoint.
Rebuild all data agents
Normally, agents are automatically updated as new versions are deployed and agent downloads may be a release or more behind. Agents rely on the automatic update process to obtain the latest version after deployment. This lab rebuilds all agents to the current version. Please allow up to several hours for the process to complete.
Update assigned agent, remove duplicates and update ticket numbers as required in feedback.