
Tevin Watkins
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Activity overview
Latest activity by Tevin Watkins-
Tevin Watkins created an article,
Connectwise Troubleshooting : Ticket Attachments are not displayed in CloudRadial chat
The CloudRadial application adheres to the attachment setting in Connectwise: 'Don't display in Customer Portal' (pictured below). By default, Connectwise will add all ticket attachments submitted ...
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Tevin Watkins created an article,
Add the CloudRadial CSAT to Halo PSA
Adding the CloudRadial CSAT embed code to a Halo PSA email template is easy. Once you get the CSAT embed code, you can paste it into the event that you send it to your client after a ticket is comp...
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Tevin Watkins created an article,
Understanding Ticket View Settings
The tickets an end-user can view in CloudRadial, is determined by the Security Role applied. Partner > Security > Roles Visible Ticket Options Personal - Users with this ticket view setting will o...
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Tevin Watkins created an article,
How to Build and Export Marketing Lists
This document outlines how to build and export Marketing lists in CloudRadial. To add a new Marketing List Navigate to Partner > Marketing > Marketing Lists > Add Select a Name for the Marketing ...
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Tevin Watkins created an article,
How to Clear Cache on the Desktop Application
Follow the instructions below to clear cache and authorization in the Desktop Application. This can help to resolve access issues caused by changes to user permissions or outdated cache. In the ...
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Tevin Watkins created an article,
Connectwise Troubleshooting : Technician notes are not displayed in the portal
If discussion notes added to ConnectWise tickets by your technicians aren't being shown in CloudRadial, it is most likely due to the setting below being unchecked. Partner > Settings > PSA > Other ...
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Tevin Watkins created an article,
Troubleshooting Teams App Login
This article reviews the login errors associated the Teams app integration. When logging in to CloudRadial via the Teams application, the authentication is done as the user is signing into Teams. ...
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Tevin Watkins created an article,
Troubleshooting : Service Ticket Failures in Autotask PSA
Generally, when a ticket fails to be submitted to Autotask it is due to incorrect routing. Ticket Routing Configuration When troubleshooting a failed ticket submission, you first want to draw your ...
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Tevin Watkins created an article,
CloudRadial Labs
The CloudRadial Labs are a collection of special functions we have occasionally found very useful to our Partners. Each is designed for a specific situation, or to solve a particular client's probl...
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Tevin Watkins created an article,
Troubleshooting : Service Ticket Failures in ConnectWise PSA
Generally, when a ticket fails to be submitted to ConnectWise it is due to incorrect routing. Ticket Routing Configuration When troubleshooting a failed ticket submission, you first want to draw yo...