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Upgrade your CloudRadial Chat Version for More

Ricky Cecchini
  • Updated

CloudRadial Chat is an AI-powered, PSA-integrated chat solution designed specifically for MSPs. It provides a seamless way to communicate with clients across multiple channels while improving support efficiency and reducing ticket resolution time.

Key Benefits of CloudRadial Chat

CloudRadial Chat offers multiple advantages that transform how your MSP delivers support:

  • PSA-Integrated Communication - Every chat automatically creates tickets in your PSA and captures all relevant client information
  • Omni-Channel Support - Meet clients where they are with support across Teams, Slack, Web portal, and SMS
  • AI-Powered Triage - Let AI handle tier 1 support, pre-triage issues, and resolve common problems without technician involvement
  • No Chat Inbox to Monitor - Technicians work directly from Teams or Slack with no additional portal to learn
  • Workflow Automation - Create custom dialog workflows to handle specific client needs (Enterprise tier)
  • Time Savings - Reduce ticket back-and-forth with automated information gathering and AI resolutions

Available Plans

Chat Starter - Free

  • PSA-connected Chat (ConnectWise, Autotask, Syncro, HaloPSA, BMS)
  • Unlimited agents
  • Includes 2 channels
  • Automatically creates a ticket in PSA
  • Teams, Slack, Web, or Text integration channels
  • Agent Group Chat
  • Easy self-service onboarding

*Not AI Powered

  •  

Chat AI Professional - $245/mo

  • Includes 3 agents
    • additional agent-$65/mo 
  • Includes 5 channels
    • additional channel-$65/mo
  • AI prompting and triage
  • Custom slash commands
  • Professionally assisted onboarding

ChatAI Enterprise - $595/month

  • Includes 5 agents
    • additional agent-$95/mo 
  • Includes 5 channels
    • additional channel-$95/mo
  • ServiceAI Capable
  • Workflow editing
  • Co-managed

Note: All subscriptions require an annual commitment with monthly billing. Text/SMS number not included - requires Twilio or Flowroute account. For more pricing details, please click here.

Integration with CloudRadial UCP and Portal 365

While CloudRadial Chat works as a standalone product, it integrates seamlessly with CloudRadial UCP to provide enhanced functionality:

  • Chat can leverage content from your UCP portal to provide more intelligent responses
  • Combined solutions create a unified client experience across all touchpoints
  • Integration reduces your technology stack costs while improving client service

Getting Started with CloudRadial Chat

To implement CloudRadial Chat in your MSP:

  1. Contact sales to select your preferred plan: https://www.cloudradial.com/pricing?type=chatai
    • If you're an existing CloudRadial Chat client, you can also reach out to your account manager via success@cloudradial.com to request an upgrade.
  2. Complete the Jumpstart implementation with CloudRadial specialists
  3. Configure your preferred communication channels (Teams, Slack, Web, SMS)
  4. Set up and test your chat workflows
  5. Begin using CloudRadial Chat to transform your client support experience

For more information or to schedule a demo, please visit https://cloudradial.com/pricing

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