CloudRadial Chat is an AI-powered, PSA-integrated chat solution designed specifically for MSPs. It provides a seamless way to communicate with clients across multiple channels while improving support efficiency and reducing ticket resolution time.
- Key Benefits of CloudRadial Chat
- Available Plans
- Integration with CloudRadial CSA and Portal 365
- Getting Started with CloudRadial Chat
Key Benefits of CloudRadial Chat
CloudRadial Chat offers multiple advantages that transform how your MSP delivers support:
- PSA-Integrated Communication - Every chat automatically creates tickets in your PSA and captures all relevant client information
- Omni-Channel Support - Meet clients where they are with support across Teams, Slack, Web portal, and SMS
- AI-Powered Triage - Let AI handle tier 1 support, pre-triage issues, and resolve common problems without technician involvement
- No Chat Inbox to Monitor - Technicians work directly from Teams or Slack with no additional portal to learn
- Workflow Automation - Create custom dialog workflows to handle specific client needs (Enterprise tier)
- Time Savings - Reduce ticket back-and-forth with automated information gathering and AI resolutions
Available Plans
Starter Plan - $95/month
- PSA-connected chat with omnichannel support (Teams, Slack, Web, SMS)
- Direct ticket creation from client conversations
- No AI assistance capabilities
Professional Plan - $195/month
- All Starter features
- AI-powered chat responses for common issues
- Includes 200 AI conversations per month
- Additional conversations: $100 per 200
Enterprise Plan - $295/month
- All Professional features
- Custom dialog workflows for specific scenarios
- Fully customizable conversation paths
- Includes 200 AI conversations per month
- Additional conversations: $100 per 200
Note: All subscriptions require an annual commitment with monthly billing. Text/SMS number not included - requires Twilio or Flowroute account. For more pricing details, please click here.
Integration with CloudRadial CSA and Portal 365
While CloudRadial Chat works as a standalone product, it integrates seamlessly with CloudRadial CSA to provide enhanced functionality:
- Chat can leverage content from your CSA portal to provide more intelligent responses
- Combined solutions create a unified client experience across all touchpoints
- Integration reduces your technology stack costs while improving client service
Getting Started with CloudRadial Chat
To implement CloudRadial Chat in your MSP:
- Contact sales to select your preferred plan: https://www.cloudradial.com/pricing/chat
- If you're an existing CloudRadial Chat client, you can also reach out to your account manager via success@cloudradial.com to request an upgrade.
- Complete the Jumpstart implementation with CloudRadial specialists
- Configure your preferred communication channels (Teams, Slack, Web, SMS)
- Set up and test your chat workflows
- Begin using CloudRadial Chat to transform your client support experience
For more information or to schedule a demo, please visit https://www.cloudradial.com/chat
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