How can we help?

Articles in this section

CloudRadial Chat Overview

Ricky Cecchini
  • Updated

Welcome to CloudRadial Chat!

You're well on your way to unlocking powerful communication capabilities for your MSP and clients. CloudRadial Chat combines PSA integration with AI-powered capabilities to transform and supercharge how you provide support and engage with your clients.

What is CloudRadial Chat?

CloudRadial Chat is an omnichannel communication solution specifically designed for MSPs that integrates directly with your PSA system.

With CloudRadial Chat, MSPs can provide AI-powered tier 1 support across multiple platforms, including Teams, Slack, web, and SMS. Unlike standard chat solutions, CloudRadial Chat was built from the ground up to enhance both the MSP and client experience.

Key Benefits

For MSPs:

  • PSA Integration: Creates tickets automatically with complete information
  • No Separate Inbox: All communication flows through your existing PSA and comms systems
  • AI-Powered Triage: Reduce workload by letting AI pre-triage or solve tickets, clarify users' IT questions, or transfer to a live person when needed
  • Slash Commands: Technicians can update tickets without leaving the chat interface
  • Multi-Channel Support: Engage with clients through Teams, Slack, web, and SMS
  • Time & Cost Savings: Streamline support workflows and reduce ticket back-and-forth

For Clients:

  • Instant Access: Get immediate support through preferred communication platforms
  • Self-Service: AI capabilities can resolve many common issues without waiting for a technician
  • Seamless Experience: Consistent interface across all communication channels
  • Robust Information Gathering: Chat collects all necessary details for faster resolution
  • Improved Response Times: By integrating chat with your PSA and ensuring it's accessible through text, Teams, or Slack, you can turn a simple communication tool into a powerhouse for client satisfaction

Available Chat Tiers

CloudRadial Chat offers three tiers to meet different MSP needs:

  1. Starter: Basic PSA-connected chat without AI capabilities
  2. Professional: Adds AI capabilities to help triage and resolve tickets
  3. Enterprise: Custom-designed workflows for addressing frequent issues, vertical markets, and sales opportunities

Want to learn more? Click here to see more details on Chat pricing. 

Getting Started and Next Steps

Setting up CloudRadial Chat is straightforward:

  1. PSA Integration: Connect to your PSA system (ConnectWise, Autotask, or HaloPSA)
  2. Channel Configuration: Set up your preferred communication channels
  3. Customization: Configure settings to match your workflow and branding
  4. Testing: Verify everything works as expected
  5. Client Rollout: Introduce the new support option to your clients

Related articles

Comments

0 comments

Article is closed for comments.