ConnectWise offers an option to setup specific boards for clients and, optionally, provide client access to those boards through the ConnectWise program. CloudRadial supports both options.
To point a client to specific board or set of boards, edit the client and look for the Add-ons view at top. Under the option ConnectWise board overrides, enter the list of boards assigned to the client. Now, when a client goes to view their tickets, only those boards are shown.
To create tickets that go to those boards, you can either create tickets with specific board routing or you can override the @DefaultBoard token at the company level which will take priority over the partner settings for this token. To set a company-level token, open the Account > Settings tab at the company level (just above the Partner tab), and choose the Tokens view. Enter tokens for @DefaultBoard and any other tokens you want to override.