Evan G
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Articles
Recent activity by Evan G-
Triggering Webhooks to Microsoft Teams from Feedback and Forms
Webhooks in CloudRadial can be triggered when users submit tickets or feedback. You can use the webhook to directly send notifications to a channel in Teams.*Note: Company tokens are accepted here ...
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Header and Body Script CloudRadialUserInit Function
The CloudRadialUserInit function is an external JavaScript function that is declared but not implemented within the CloudRadial Angular application. This enables header scripts and body scripts to ...
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Troubleshooting: ConnectWise Status Workflows
This article will assist in specific issues regarding CloudRadial CSA Status workflows and ConnectWiseClicking the button to change the status on the ticket results notes that the status update but...
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CSA - Troubleshooting Kaseya BMS Integration: Ticket Notes
Sending Notes from KaseyaWhen an agent is sending external notes to end users they must be separate from the internal notes as the API will consider everything internal and CloudRadial CSA will not...
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CSA Troubleshooting User Access Issues with Forms
Access to Request a Service and Report a Problem forms within the CloudRadial CSA portal is essential for smooth operations, especially in systems where different users need varying levels of acces...
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Understanding Log Retention Periods in the CloudRadial Platform
In CloudRadial CSA, the Audit Trail, Login Sessions, and Job Server logs are vital for tracking activities and diagnosing issues. This article provides a comprehensive overview of log retention per...
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CloudRadial CSA - Syncro Ticket Attachments.
In Syncro, ticket attachments can be set as "private" by default. This means they are not visible when the ticket is viewed in CloudRadial. To make the attachments visible, they need to be set as "...
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CloudRadial CSA Update Display Boards and Queues from your PSA to the Portal
This article provides instructions on how to add display boards and queues into CloudRadial for managing support tickets to display in your portal from your Professional Services Automation (PSA) t...
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View your Profile inside CloudRadial CSA Portal
If you go to the top right of your view in any part of the CloudRadial CSA portal you will see a button to View your Profile. Here you will find your contact information, set your support PIN, chan...
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CloudRadial CSA: Data Agent Security Key
Agent installation offers the ability to create a unique security key that is required at installation and at agent check-in to validate that the information is coming from a trusted source. Genera...