Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
ServiceAI IP Range
Some network configurations require allow-listing specific IP addresses so ServiceAI can communicate with your PSA, documentation, and email systems. The exact IP addresses that apply to your Tenan...
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Integrating Hudu to ServiceAI
MSPs have typically invested significant time and resources in building comprehensive documentation in Hudu. Rather than starting from scratch, importing these articles immediately enhances Service...
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Displaying IT Glue Flexible Assets in CloudRadial UCP
Important Note: Like all V2 API features, Flexible Assets requires development experience to implement. You'll need to make API calls to define asset types and populate data. This is not a point-an...
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Understanding the CloudRadial UCP v2 API Platform
IMPORTANT! The V2 API requires development experience to implement effectively. This is not a simple "plug and play" integration where you can just add an API key and start syncing data. You'll nee...
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About ServiceAI's Daily Insights Email
The Daily Insights Email is an automated daily summary sent to ServiceAI users, providing a high-level overview of service desk ticket activity from the previous 24 hours.To receive this digest, al...
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How to Configure and Use Public Chat Access in ServiceAI Enterprise
Please note: This feature is available only with ServiceAI's Enterprise edition.Public Chat Access is an Enterprise-exclusive feature in ServiceAI that enables MSPs to create a public-facing chat a...
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About the Search Home Page
CloudRadial UCP provides multiple home page options that can be customized to meet specific client needs and deliver tailored user experiences. The Search Home page represents a streamlined approa...
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Password Resets, Logging Out, and Personal Settings in ServiceAI
When logged into ServiceAI, you can access your personal settings by clicking on your name in the top right corner of the screen. This will open the Personal Settings menu, where you can take sever...
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Updates, Feature Suggestions, and Bug Reports for ServiceAI
ServiceAI provides an integrated feedback and update system that keeps you informed of the latest changes while giving you direct access to influence future development. This article explains how t...
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ServiceAI FAQs
ServiceAI is CloudRadial's AI-powered platform that transforms your PSA ticket data into actionable insights. By analyzing your existing support tickets, ServiceAI generates Relative Performance Sc...