Ricky Cecchini
- Total activity 533
- Last activity
- Member since
- Following 0 users
- Followed by 5 users
- Votes 16
- Subscriptions 249
Articles
Recent activity by Ricky Cecchini-
How to Configure and Use Public Chat Access in ServiceAI Enterprise
Please note: This feature is available only with ServiceAI's Enterprise edition.Public Chat Access is an Enterprise-exclusive feature in ServiceAI that enables MSPs to create a public-facing chat a...
-
About the Search Home Page
CloudRadial UCP provides multiple home page options that can be customized to meet specific client needs and deliver tailored user experiences. The Search Home page represents a streamlined approa...
-
Password Resets, Logging Out, and Personal Settings in ServiceAI
When logged into ServiceAI, you can access your personal settings by clicking on your name in the top right corner of the screen. This will open the Personal Settings menu, where you can take sever...
-
Updates, Feature Suggestions, and Bug Reports for ServiceAI
ServiceAI provides an integrated feedback and update system that keeps you informed of the latest changes while giving you direct access to influence future development. This article explains how t...
-
ServiceAI FAQs
ServiceAI is CloudRadial's AI-powered platform that transforms your PSA ticket data into actionable insights. By analyzing your existing support tickets, ServiceAI generates Relative Performance Sc...
-
What Login Options Does ServiceAI Support?
ServiceAI provides flexible authentication options to accommodate different organizational setups and user preferences. Available Login Methods Username and Password Microsoft Login Google Login...
-
How Does ServiceAI Differ from Other AI Solutions?
ServiceAI employs Retrieval-Augmented Generation (RAG) technology to transform generic AI responses into contextually accurate, MSP-specific answers that reflect your organization's expertise and p...
-
All About the My Dashboards Page in ServiceAI
The My Dashboards page is ServiceAI's analytics command center, providing MSPs with comprehensive service desk performance insights across seven customizable analytical perspectives.This central hu...
-
Troubleshooting Common AI Chat Issues in ServiceAI
This article was previously titled "Troubleshooting Common Orion Assistant Issues." It has been refocused to cover AI Chat — the main chat surface and home page — which is where most reported issue...
-
Creating Agent Mode Rules for AI Chat (and Testing Them)
Agent Mode Rules are plain-language coaching rules that shape the wording and behavior of AI Chat when it is operating in the Agent persona. They are how you teach AI Chat your team's voice, your p...