Integrating Hudu to ServiceAI

MSPs have typically invested significant time and resources in building comprehensive documentation in Hudu. Rather than starting from scratch, importing these articles immediately enhances ServiceAI's intelligence with your organization's proven procedures, client-specific configurations, and institutional knowledge.

Hudu articles can be imported into ServiceAI, and ongoing synchronization is manual by default. If Nightly Sync is enabled, changes and updates are imported automatically to help keep the latest standards available to both human and AI agents.

Additionally, Hudu articles can be updated directly from ServiceAI - offering a powerful two-way sync connection.

• Why Integrate Hudu Articles to ServiceAI?
• Creating a Hudu API Key
• Connecting the Hudu API Key to ServiceAI
• Enabling Nightly Sync

Why Integrate Hudu Articles to ServiceAI?

Hudu articles transform static documentation into dynamic intelligence. These articles become actionable AI resources that can:

• Surface automatically during ticket analysis based on relevance
• Provide contextual suggestions within ticket pods across supported ticketing/PSA systems
• Generate improved RPS scores by giving ServiceAI access to comprehensive documentation
• Enable AI-powered responses that reflect your specific methodologies and standards

Perhaps even more importantly, Hudu integration helps maintain consistency in your documentation. Importing Hudu articles ensures:

• AI responses align with your established procedures and standards
• Consistent troubleshooting approaches across all technicians
• Client-specific configurations and requirements are reflected in AI suggestions
• Organizational best practices are embedded in automated assistance

Follow the steps below to learn how to set up the connection from Hudu to ServiceAI and start realizing these benefits.

Creating a Hudu API Key

1. Log in to Hudu as an administrator
2. Select Admin at the top of the page
3. Under Account Administration in the left-hand menus, select API Keys
4. Click +New API Key at the top
   • Name the key ServiceAI
   • Set Limit Scope to Full Access
   • Do not limit to a specific company
   • Leave Password Access, Delete Data, and Export Data unchecked
   • Click Create
5. Once generated, copy the key and store it in a secure location

Connecting the Hudu API Key to ServiceAI

1. Log in to ServiceAI and select the Settings gear at the top
2. In the Overview tab (where you land by default), select + Add Integration
3. Select Hudu for the Article System
4. Enter the API Key that you generated in a previous step
5. Enter your base URL that you use to access your Hudu portal (ex, https://yourdomain.huducloud.com)
6. Click the Test Connection button to ensure that ServiceAI has connected successfully to your Hudu documentation
7. Select Save Changes to finalize the setup of your Hudu articles.

Your Hudu articles will now begin to sync over. Depending on the volume of your documents, the initial sync could take anywhere from a few minutes to a few hours.

Enabling Nightly Sync

By default, Hudu articles are synced only when you manually trigger a sync from ServiceAI. You can enable automatic nightly syncing so that your Hudu documentation stays up to date without manual intervention.

To enable Nightly Sync:

1. Go to Settings > Overview and click on your Hudu integration
2. In the integration details blade, toggle Enable Nightly Sync to on
3. Click Save Changes

When enabled, ServiceAI automatically syncs your Hudu articles after the daily ticket sync completes each night. Manual ticket syncs do not trigger an article sync. You can still run a manual article sync at any time from the Articles page.