Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Improving Transparency of Work With CloudRadial
One of the main purposes of CloudRadial is to increase transparency between the MSP and the client. Before the existence of an integrated account management platform, many MSPs had to rely on a mix...
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Working with User Groups
⚠️ User Groups Have Been Deprecated ⚠️ As of February 2026, CloudRadial has deprecated User Groups in favor of the more powerful and flexible Security Roles system. User Groups are no longer reco...
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Customizing Report Templates
Branding video: https://radials.io/Branding
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Setting Different Home Pages in CloudRadial UCP
Not all clients need the same portal experience. Your enterprise clients might prioritize ticket management and service health monitoring, while smaller clients focus on knowledge base articles and...
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Setting Up the Slack Webhook
Webhooks in CloudRadial can be triggered when users submit tickets or feedback. You can use the Slack webhook to directly send notifications to a channel in Slack. Note: Company tokens are accepted...
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Using Report Archives
Report archives serve as repositories for reports of any kind that you want to send into the portal for easier client and account management visibility. About Report Archives Setting Up Company-S...
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The Daily Digest
OverviewThe Daily Digest consolidates ticket activity from the past 24 hours into a single email so a user receives one summary instead of multiple per-ticket notifications. This is useful for end ...
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Using the Calendar Feature
Under the Company section of the feature set, CloudRadial has a Calendar function. About the CloudRadial Calendar Adding a Calendar Removing a Calendar About the CloudRadial Calendar The Calendar...
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Using the Messaging Feature
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Using the Client Scoring Feature
First planner video: https://youtu.be/LKSmC6R_irQ Second planner video: https://youtu.be/z-TwTX91tcU