Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding the User Groups to Roles Migration
Update – February 19, 2026: The User Groups to Security Roles migration has completed. For most partners, everything transitioned successfully. However, if you're noticing users have lost visibilit...
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Understanding UCP's New Support Tickets View
What's happening now: The new Support Tickets view is now the default experience. Users who prefer the previous layout can temporarily switch back using the "Return to Legacy View" option. We're ga...
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Understanding Buttonless Forms in Your Ticket Catalog
Buttonless Forms allow you to create tickets that display content without the standard Submit and Cancel buttons. This feature is ideal when you want to embed external forms, display informational ...
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Setting Up the ServiceAI Insights Module in Autotask
Connecting ServiceAI directly to your Autotask tickets transforms your service desk workflow by providing contextual AI assistance within your existing ticketing environment. This integration enabl...
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All About ServiceAI's Triage Feature
ServiceAI's Triage feature uses AI to automatically categorize, route, and enhance incoming tickets from your PSA system. Instead of relying on end users to correctly classify their issues or dispa...
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ServiceAI IP Range
Some network configurations require allow-listing specific IP addresses so ServiceAI can communicate with your PSA, documentation, and email systems. The exact IP addresses that apply to your Tenan...
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Integrating Hudu to ServiceAI
MSPs have typically invested significant time and resources in building comprehensive documentation in Hudu. Rather than starting from scratch, importing these articles immediately enhances Service...
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Displaying IT Glue Flexible Assets in CloudRadial UCP
Important Note: Like all V2 API features, Flexible Assets requires development experience to implement. You'll need to make API calls to define asset types and populate data. This is not a point-an...
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Understanding the CloudRadial UCP v2 API Platform
IMPORTANT! The V2 API requires development experience to implement effectively. This is not a simple "plug and play" integration where you can just add an API key and start syncing data. You'll nee...
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About ServiceAI's Daily Insights Email
The Daily Insights Email is an automated daily summary sent to ServiceAI users, providing a high-level overview of service desk ticket activity from the previous 24 hours.To receive this digest, al...