Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
CloudRadial CSA Audit Trail Logs
Note to all CloudRadial partners: This feature was introduced on February 21st, 2022. No audit logging data prior to this date has been captured. The Audit Trail is used to get detailed informatio...
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Connecting ConnectWise Manage to CloudRadial Chat
The CloudRadial Chat connector for ConnectWise Manage uses an API member to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and connects Chat users to their resp...
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CloudRadial CSA Sessions
Note to all CloudRadial partners: This feature was introduced on February 21st, 2022. No session data prior to this date has been captured. Sessions are sets of data that detail specific session a...
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Setting Up the HaloPSA Integration to CloudRadial Chat
The CloudRadial Chat connector for HaloPSA (henceforth Halo) uses an OAuth application (a Client ID and Secret) to connect to your PSA. This connection lets tickets be submitted to the PSA from Cha...
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About CloudRadial CSAT
Customer Satisfaction (CSAT) is a crucial metric for measuring client happiness and service effectiveness. CloudRadial provides a structured and automated way to collect, analyze, and act on CSAT f...
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How to Create Users Manually in CloudRadial
CloudRadial was designed to pull in users from a sync source, such as your PSA system and/or your client's Microsoft 365 tenants. However, you can also add users manually to the portal as you see f...
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How to Handle One User in Multiple Companies
In certain instances, you may require one or more users to access multiple companies in CloudRadial. By adding users to multiple companies within CloudRadial, users will be able to change between c...
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Adding the Chris Wiser Risk Assessment to Your Tenant
The Chris Wiser Maturity Model Security Risk Assessment is an assessment that is based on the standards and coaching of Chris Wiser, CEO of The Wiser Agency. The Wiser Agency is a company committ...
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CloudRadial Agent and Application Logs
This article provides you with links to the relevant sub-articles on CloudRadial's agent and desktop application logs. Desktop Application Change Log https://radials.io/DesktopReleases Mac Data ...
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Stock CloudRadial Portal Content
This article serves as a living repository for content that is in current or past iterations of CloudRadial. The content is archived inside ZIP folders for easy upload/merge into your current Cloud...