Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding the Licenses tab within CloudRadial
The licensing tab can be found under the Usage area of the feature set (Usage > Licenses). How does CloudRadial obtain the license information? This tab is always present, but it only automatically...
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Setting Up the Kaseya BMS API Integration with CloudRadial
Kaseya requires MFA on user accounts, which can break the API connection to CloudRadial when connected to a specific individual. The new method, detailed below, creates a dedicated API employee tha...
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Understanding the Office 365 Updates Tab
The Office 365 Updates tab can be found under University > Office 365 Updates. The tab will only appear to companies that have an Office 365 identifier attached to them. They are automatically pul...
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Setting Up the HaloPSA Integration with CloudRadial UCP
Connecting your HaloPSA instance (henceforth just referred to as "Halo") to your CloudRadial tenant allows you to submit tickets from CloudRadial to Halo as a part of your client portal experience....
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Understanding the Webhooks Inside of Tickets
One of the options within ticket routing options are the Webhooks. These can be used to send on the ticket information to various destinations. Below, you'll find links to specific documentation o...
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Understanding the Email tab within CloudRadial
The email tab can be found under the Security area of the feature set (Security > Email). How does CloudRadial obtain the email usage information? This tab only appears when an Office 365 tenant ha...
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Understanding the Domains tab within CloudRadial
The domains tab can be found under the Infrastructure area of the feature set (Infrastructure > Domains). Users can login and automatically be created via matched domain if the domain exists here. ...
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Integrating Zendesk Ticketing to CloudRadial
Zendesk ticketing is a powerful platform for MSPs to use. You can use the email routing function within CloudRadial on tickets to send ticket forms to a set destination. As it relates to Zendesk ti...
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CloudRadial Chat Scripting API - Chat.Getparameter
getParameter(string name, bool useDefault = false, bool required = true, bool checkState = true) This is used in the context of a command handler scriptlet. This can retrieve a parameter value from...
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Understanding the Endpoints tab in CloudRadial
The endpoints tab can be found under the Infrastructure area of the feature set (Infrastructure > Endpoints). How does CloudRadial obtain endpoint information? This tab is always present, but it on...