Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Understanding the Webhooks Inside of Tickets
One of the options within ticket routing options are the Webhooks. These can be used to send on the ticket information to various destinations. Below, you'll find links to specific documentation o...
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Understanding the Email tab within CloudRadial
The email tab can be found under the Security area of the feature set (Security > Email). How does CloudRadial obtain the email usage information? This tab only appears when an Office 365 tenant ha...
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Understanding the Domains tab within CloudRadial
The domains tab can be found under the Infrastructure area of the feature set (Infrastructure > Domains). How does CloudRadial obtain domain information? This tab is always present, but it only aut...
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Integrating Zendesk Ticketing to CloudRadial
Zendesk ticketing is a powerful platform for MSPs to use. You can use the email routing function within CloudRadial on tickets to send ticket forms to a set destination. As it relates to Zendesk ti...
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CloudRadial Chat Scripting API - Chat.Getparameter
getParameter(string name, bool useDefault = false, bool required = true, bool checkState = true) This is used in the context of a command handler scriptlet. This can retrieve a parameter value from...
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Understanding the Endpoints tab in CloudRadial
The endpoints tab can be found under the Infrastructure area of the feature set (Infrastructure > Endpoints). How does CloudRadial obtain endpoint information? This tab is always present, but it on...
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CloudRadial Chat Scripting API - Chat Object
The Chat object is the most commonly used object in the API and provides many common functions for handling the conversation. Properties Methods Properties channel channelCompanyName continue ha...
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Understanding the Log Ins tab within CloudRadial
The log ins tab can be found under the Security area of the feature set (Security > Log Ins). How does CloudRadial obtain the user log-in information? This tab only appears when an Office 365 tena...
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ChannelScript for CloudRadial Chat
One of the most powerful features of the CloudRadial Chat platform is the ability to create and share custom chatops commands. The language we developed to build these commands is called ChannelScr...
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Understanding Broken Content (And How To Fix It)
CloudRadial makes it easy to customize content for a specific company. Most CloudRadial Partners will choose to control all of their content from the Partner > Content area. Overall, the idea is st...