Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Connecting Kaseya BMS to CloudRadial Chat
The CloudRadial Chat connector for Kaseya BMS (Business Management Solution) uses a dedicated API user to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and con...
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Configuring the Web Widget for CloudRadial Chat
The Web Widget is the simplest Client Channel to deploy for CloudRadial Chat. You paste a snippet into your website's HTML, and end users get a floating chat bubble in the corner of the page. Click...
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All About ServiceAI's AI Analysis Tab
The AI Analysis tab serves as ServiceAI's comprehensive reporting and intelligence center, transforming raw ticket data into strategic executive-level insights that drive informed decision-making a...
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Integrating IT Glue to ServiceAI
MSPs have typically invested significant time and resources building comprehensive documentation in IT Glue. Rather than starting from scratch, importing these articles immediately enhances Service...
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Understanding the Company Directory
The company directory can be found under Company > Directory within the feature set. While MSP partners use the Usage > Users area to see and manage users, you can think of the Directory as a more ...
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Capitalizing on Self-Help in the Portal
Our partners often ask how they can best capitalize on the self-help capabilities of their portal. After all, with repeated usage, the MSP partners will amass a large number of helpful resources th...
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Adding/Removing Companies within Your Portal
When you first log into your CloudRadial tenant, your own company will appear as the only client in the portal. You can view your full client list by navigating to Partner > Clients. To add a new c...
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Enabling CloudRadial Chat in CloudRadial UCP as a Client Channel
For Partners already running CloudRadial UCP, Chat drops right into the portal your clients already use. End users see a chat bubble in the corner of the UCP interface - they click it, and they're ...
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How to Use the To-Do Lists in ServiceAI
ServiceAI includes a simplified To-Do list system for tracking action items directly within the platform. This basic task management tool lets you convert service desk insights into trackable tasks...
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About Client-Level Branding
CloudRadial is designed to be a whitelabeled portal experience. While the standard is for CloudRadial Partners to set their own global tenant branding, there are cases where Partners may wish to fu...