Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Team Management in ServiceAI Enterprise
Please Note: This feature is available only with ServiceAI's Enterprise edition.Effective team management in ServiceAI enables MSPs to control client access, improve security, and organize agents a...
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All About ServiceAI's Recommendations Tab
The Recommendations tab has been replaced by the Issues tab. Recommendations are now one type of issue in ServiceAI's unified Issues queue, alongside proposed triage rules, article drafts, exclusio...
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Integrating Zendesk to ServiceAI
Connecting your Zendesk instance to CloudRadial ServiceAI enables you to import tickets and documentation for summarization, analysis, recommendations, and more. Once connected, Zendesk is also sup...
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Understanding Templates
The template functionality allows you to apply a text template into the Meeting Notes field within CloudRadial's Planner. Applying templates can expedite the process of logging notes and make for m...
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Connecting Kaseya BMS to CloudRadial Chat
The CloudRadial Chat connector for Kaseya BMS (Business Management Solution) uses a dedicated API user to connect to your PSA. This connection lets tickets be submitted to the PSA from Chat and con...
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Configuring the Web Widget for CloudRadial Chat
The Web Widget is the simplest Client Channel to deploy for CloudRadial Chat. You paste a snippet into your website's HTML, and end users get a floating chat bubble in the corner of the page. Click...
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All About ServiceAI's AI Analysis Tab
The AI Analysis tab serves as ServiceAI's comprehensive reporting and intelligence center, transforming raw ticket data into strategic executive-level insights that drive informed decision-making a...
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Integrating IT Glue to ServiceAI
MSPs have typically invested significant time and resources building comprehensive documentation in IT Glue. Rather than starting from scratch, importing these articles immediately enhances Service...
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Understanding the Company Directory
The company directory can be found under Company > Directory within the feature set. While MSP partners use the Usage > Users area to see and manage users, you can think of the Directory as a more ...
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Capitalizing on Self-Help in the Portal
Our partners often ask how they can best capitalize on the self-help capabilities of their portal. After all, with repeated usage, the MSP partners will amass a large number of helpful resources th...