Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
CloudRadial Deployment Blueprint
Download this blueprint using the link at the bottom of the page.
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How Client Channels Work in CloudRadial Chat
Client Channels are how your customers reach CloudRadial Chat. This article explains how client channels work: the types available, how they differ by plan, how to create one, and how to configure ...
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All About ServiceAI's Agents Tab
The Agents tab serves as ServiceAI's agent performance management center, transforming raw technician data into actionable workforce intelligence that drives both individual development and strateg...
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Setting Up the ServiceAI Pod in ConnectWise PSA
Connecting ServiceAI directly to your ConnectWise PSA tickets transforms your service desk workflow by providing contextual AI assistance within your existing ticketing environment. This integratio...
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Connecting Your PSA/Ticketing and Documentation Systems to ServiceAI
ServiceAI supports various ticketing systems and professional service automation (PSA) tools, along with their associated documentation repositories. By integrating these systems, ServiceAI can: Pr...
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About Channels in CloudRadial Chat
Channels are the most important concept to understand in CloudRadial Chat. Everything else, Responders, PSA integration, and Live Chat, builds on this foundation.The idea is straightforward: your c...
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Producing Your Own Portal Walkthrough Videos
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Understanding the Security tab in CloudRadial
The Security tab is comprised of sub-tabs of reporting pulled from several key areas, including: 365 Backup Backups Identity (formerly Data Breaches) Email Log Ins Diving into Detail on Each Tab ...
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Connecting Your PSA to CloudRadial UCP
CloudRadial UCP supports multiple professional service automation (PSA) tools. Connect your PSA to sync ticket data, users, and various other bits of information to help you automate and improve yo...
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Understanding the CloudRadial Chat Queue
The Live Chat Queue gives you a real-time view of the conversations moving through your chat channels. It is a monitoring screen: you can see who started each conversation, when it began, and where...