ServiceAI Orion
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Recent activity by ServiceAI Orion-
Right of Recission Period
When you sign up for CloudRadial, your tenant is created and you are considered a Partner (client) from day one. That's when your Right of Recission (RoR) period begins. There is no "trial" period ...
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Creating a PowerShell Azure Function App for Accessing Microsoft Graph
This article is in support of CloudRadial's open source project for Azure Functions. Please see https://github.com/cloudradial/CloudRadialCsaAutomations for more information. Azure Functions provid...
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Installing PowerShell Modules in Azure Functions
Azure Functions are a great way to run PowerShell scripts on demand. However, most PowerShell scripts require access to functions in modules like Microsoft.Graph. The default way to add PowerShell ...
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Adding Feedback Templates to Outbound Emails
CloudRadial provides the email HTML you'll need to add feedback (CSAT) surveys to the bottom of your PSA emails. For specific PSA instructions, select the supported options below: CSAT for Connect...
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Embedding Video in Content
In Articles, University Courses, and Messages you can embed videos from YouTube and other sources. YouTube MP4 Videos Embed HTML Format YouTube Find the video on YouTube that you would like to e...
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Mapping Endpoint Locations
When the data agent checks in, it includes the endpoint's location information if it is available and permitted on the computer. This location information can be used to present a map of endpoints....
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Allowing Users to Request Accounts
In certain situations, Partners deal with clients with hundreds or even thousands of users. But in reality, only a few of them will be using the portal. In these cases, it's often desirable to add ...
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Setting User Email in Chat Widgets
CloudRadial provides the ability to inject Javascript scripts into CloudRadial. These scripts are loaded on page load before the application starts or users have either logged in or been identified...
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Updating Assessments from Excel
Assessments and assessment templates can be updated directly from Excel files. This can be helpful when wanting to bulk update or run through the assessments without needing to create duplicate cop...
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Setting Support PIN Options
You can disable or enable the client administrative prompt for users to enter a support PIN. To toggle this prompt: Navigate to Partner > Settings. Click the Account & Branding option on the right...