Jeff Farris
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Articles
Recent activity by Jeff Farris-
Becoming a Microsoft Cloud Solution Provider (CSP)
You don't have to buy Office 365 direct from Microsoft to enroll in Microsoft's free CSP program. In fact, the majority of Microsoft CSPs buy from one of Microsoft's distributors such as Sherweb, P...
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Why Another Agent?
The last thing we wanted was to write yet another agent. But two things headed us down this path. Why Our Agent Exists First, there is no standard among RMM agents, and every MSP has their favorite...
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Whitelisting Email IP Address
If you want to ensure CloudRadial's emails are delivered, you will need to whitelist: 147.253.218.170 (mta-218-170.sparkpostmail.com) from email domain: secure.itsupportemail.com. Office 365 Whit...
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Whitelisting IP Addresses for Your PSA
If you are running your PSA on-premise, you can set firewall rules that limit access to just those servers providing CloudRadial servers. To find the list of IP addresses used by your instance of C...
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A Quick Overview of Content
Content distribution is the powerhouse feature that will transform how you deliver value to your clients through CloudRadial. Think of content as your command center — where you create once and dep...
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Setting Up the Autotask PSA Integration with CloudRadial UCP
Connecting your Autotask instance to your CloudRadial tenant allows you to pull in users and set up your configuration of PSA options for ticketing and various other features.We'll follow four main...
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Setting Up the Syncro/Repairshopr API Integration with CloudRadial
Connecting your Syncro/Repairshopr instance to your CloudRadial tenant allows you to submit tickets from CloudRadial to Syncro/Repairshopr as a part of your client portal experience. Since both the...
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Custom Microsoft 365 Graph User Filter for Sync
CloudRadial Support cannot provide help with specific custom filter strings. To fully utilize this feature, please be familiar with Microsoft Graph and read this article completely before implement...
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Syncing Users Between Office 365 and Your PSA
With support for a growing number of PSAs, CloudRadial's three-way synchronization between CloudRadial, Office 365, and the PSA can vary based on the features supported by the various systems.Below...
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Integrating Google Workspace Clients
Companies using Google Workspace can still use CloudRadial for tickets and there are some special features that will enable Google Workspace to work easily. We'll need to follow 2 steps to get the ...