Jeff Farris
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Articles
Recent activity by Jeff Farris-
Integrating with Microsoft Teams
With CloudRadial, you can present your portal as a tab inside your client's Teams application across all the platforms that your clients utilize Teams (PC, Mac, and Mobile). Not only does this make...
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Integrating with Domotz
Domotz integration provides a new Network tab under Infrastructure. It shows your client's devices obtained through the Domotz API. In Domotz In your Domotz portal, https://portal.domotz.com, clic...
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Integrating with Zoho Desk
While CloudRadial doesn't work directly through Zoho Desk APIs, you can still use CloudRadial to submit tickets through email. CloudRadial uses a "noreply" from address, but we do set the reply ema...
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Integrating with TimeZest
You can easily integrate TimeZest into your CloudRadial ticketing using the confirmation page settings for either ConnectWise or Autotask PSAs. To integrate TimeZest with ConnectWise Manage: Edit ...
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Integrating Drift Chat with CloudRadial
Drift chat provides a powerful and extensible platform for chat. You can integrate Drift Chat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email fr...
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Integrating LiveChat with CloudRadial
LiveChat provides a powerful and extensible platform for chat. You can integrate LiveChat with CloudRadial while also allowing the chat widget to automatically pull the user's name and email from t...
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Integrating HubSpot Chat with CloudRadial
Previously HubSpot Chat allowed for the identification of visitors through Javascript. An update to HubSpot now requires the use of the visitor identification API to create a token that is not curr...
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Integrating Tawk Chat with CloudRadial
Important! - Turn off secure mode in Tawk for this integration. This allows CloudRadial to pass the user details without authenticating. To toggle the secure mode setting, navigate to their backoff...
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Removing Old Antivirus Listings from Security Center
ProblemYou remove antivirus software from an endpoint, but the antivirus continues to show up in CloudRadial's antivirus list for that workstation. SolutionThe probable cause is that the antivirus ...
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Authorizing 365 Log ins to CloudRadial
Using Office 365 credentials to log into CloudRadial requires that our application be authorized on behalf of the user and/or organization. If a client has restricted their user's ability to access...