Jeff Farris
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Articles
Recent activity by Jeff Farris-
Integrating HubSpot Chat with CloudRadial
Previously HubSpot Chat allowed for the identification of visitors through Javascript. An update to HubSpot now requires the use of the visitor identification API to create a token that is not curr...
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Integrating Tawk Chat with CloudRadial
Important! - Turn off secure mode in Tawk for this integration. This allows CloudRadial to pass the user details without authenticating. To toggle the secure mode setting, navigate to their backoff...
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Removing Old Antivirus Listings from Security Center
ProblemYou remove antivirus software from an endpoint, but the antivirus continues to show up in CloudRadial's antivirus list for that workstation. SolutionThe probable cause is that the antivirus ...
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Authorizing 365 Log ins to CloudRadial
Using Office 365 credentials to log into CloudRadial requires that our application be authorized on behalf of the user and/or organization. If a client has restricted their user's ability to access...
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Clearing the Autotask Settings Cache
To improve platform speed and performance, CloudRadial caches Autotask settings for queues, status, issues, sub-issues, resources, and other configuration items. Why Refresh the Cache? Clearing th...
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Debugging Office 365 Synchronization Issues
If Office 365 won't sync or has stopped syncing with CloudRadial, the solution typically involves a rights issue with the application that was generated using the PowerShell script located under Pa...
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Integrating with CloudRadial UCP with Addigy
Addigy provides an easy way to pull Mac endpoint information into CloudRadial UCP. This article walks through how to set up the connection, configure CloudRadial UCP, and map your companies to thei...
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Changing PSAs
When changing PSAs that integrate with CloudRadial you will want to use the information below to ensure a smooth transition:Important!Be sure to go to Partner > Account > Labs and click Remove PSA ...
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Integrating ConnectWise ChatAssist
You can integrate ConnectWise Chat Assist and other chat agents that rely on a web page with CloudRadial. When integrated, a chat icon appears at the top of the CloudRadial user page as follows: ...
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Reporting Multi Factor Authentication (MFA) Information
MFA status is based on a user registering for MFA. CloudRadial gets the MFA information from the Microsoft Graph API. The old per-user MFA status (StrongAuthenticationMethods and/or StrongAuthentic...