Understanding Log Retention Periods in the CloudRadial Platform

In CloudRadial CSA, the Audit Trail, Login Sessions, and Job Server logs are vital for tracking activities and diagnosing issues. This article provides a comprehensive overview of log retention periods, including how logs are generated, stored, archived, and how users can troubleshoot issues related to missing logs.

Overview of Log Generation

Logs in the CloudRadial platform are generated due to various activities and actions performed by users or system processes. Types of logs include:

• User Logins (Partner > Security > Sessions): These logs record user login information, including the login source and whether the user was impersonated.
• Job Server Logs (Partner > Reports > Jobs): These contain information about system processes, updates, and failures.
• Audit Trail Logs (Partner > Security > Audit Trail): These provide detailed information on changes that have occurred in the portal within a specified time frame.

These logs are automatically generated by the application as events occur, ensuring a comprehensive record of actions and system states.

Log Storage and Retention

Once generated, logs are stored in a secure, scalable storage solution within the CloudRadial environment. The log retention period varies based on your version of CloudRadial: Starter, Professional, or Enterprise.

• Portal365/Starter/Professional: 30 days of logging and data recovery.
• CSA Enterprise: 3 years of logging and data recovery.

Troubleshooting and FAQs

If you encounter issues with missing logs, consider the following troubleshooting steps:

1. Verify Log Generation:
   • Ensure that the system was operational during the expected time for log generation.
   • Check if the actions may have occurred outside the expected logging conditions (e.g., certain user roles may not generate logs).
2. Check Access Permissions:
   • Ensure you have the appropriate permissions to view the logs.
   • Contact your administrator if your permissions need to be adjusted.
3. Review Retention Policies:
   • Confirm whether the logs you are looking for may have already been archived or deleted based on retention periods.
   • Check if logs have been moved to an archival location.
4. Consult with Support:
   • If the above steps do not resolve the issue, gather necessary information (dates, types of logs expected) and contact CloudRadial support for further assistance.

Common Scenarios and FAQs

Q1: Why can't I find logs for a specific date?
A1: Logs older than the retention period are archived and may no longer appear in the main log view.

Q2: How can I ensure logs are being generated correctly?
A2: Regularly review the logs to ensure they capture expected activities. You can also test log generation by performing actions that should trigger logging (e.g., logging in or accessing certain features).

Q3: Are logs automatically deleted or archived?
A3: Yes, logs are subject to defined retention policies that facilitate archiving or deletion upon expiration.

By understanding how logs are generated and stored, and by following the troubleshooting guide above, users can effectively manage and utilize log data within the CloudRadial platform. For further assistance, please do not hesitate to contact CloudRadial support.