Evan Griffith

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Activity overview

Latest activity by Evan Griffith
  • Evan Griffith created an article,

    Show Courses on Recommended Page for the University Tab

    You can decide what courses you would like up front and center in the initial courses page when users go to the University tab in their client portal.   You can do this by: Clicking Edit on the de...

  • Evan Griffith created an article,

    Pinning the Portal Application in Teams

      To pin the CloudRadial Portal app, you'll need to tweak the app policies in your Teams Admin Center for your client.   You can access the Teams admin center through https://admin.microsoft.com. ...

  • Evan Griffith created an article,

    Setting Up Teams Webhook

    Webhooks in CloudRadial can be triggered when users submit tickets or feedback. You can use the Teams webhook to directly send notifications to a channel in Teams. Note: Company tokens are accepted...

  • Evan Griffith created an article,

    Add the CloudRadial CSAT to Syncro

    Adding the CloudRadial CSAT embed code to a Syncro email template is easy. Once you get the CSAT embed code, you can paste it into the event that you send to your client after a ticket is completed...

  • Evan Griffith created an article,

    Add the CloudRadial CSAT to Autotask

    Adding the CloudRadial CSAT embed code to an Autotask email template is easy. Once you get the CSAT embed code, you can paste it into the event that you send to your client after a ticket is comple...