Ricky Cecchini
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Articles
Recent activity by Ricky Cecchini-
Data Privacy and Legal Issues with ServiceAI
Despite the very promising growth and evolution of AI as a business technology, it is still in its infancy. We recommend that every client of ServiceAI consult their attorney and/or legal team for ...
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Getting Started with ServiceAI
ServiceAI transforms your service desk by guiding you through a strategic three-phase approach to service desk improvement and AI deployment readiness.The three stages are: Analyze: Review your c...
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CloudRadial ServiceAI Overview
As an MSP, you're constantly balancing the demand for quick support resolution with the need to maintain quality and manage costs. You've heard about AI transforming service desks, but deploying it...
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Tips & Tricks: QBR Supplement
Whether you joined us for our Tips & Tricks Webinar on QBRs or simply want to learn more, this article can help you get started. In this article, you get the following: Webinar Summary: Tips & Tric...
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Tips & Tricks: Assessments Supplement
Whether you joined us for our Tips & Tricks Webinar on assessments or simply want to learn more, this article can help you get started. In this article, you get the following: Webinar Summary: Tips...
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How to Build Customized Forms
Creating customized forms in CloudRadial allows you to streamline data in a consistent, scalable way ensuring that internal processes are maintained across all clients, starting from the form itsel...
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Roles Use Case: The Account Manager
Security roles enable you to tailor specific permissions for users loaded into your CloudRadial tenant. Permissions affect the overall visibility and general functionality of every feature within y...
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Roles Use Case: The Billing User
Security roles enable you to tailor specific permissions for users loaded into your CloudRadial tenant. Permissions affect the overall visibility and general functionality of every feature within y...
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Roles Use Case: The Tier 1 Technician
Security roles enable you to tailor specific permissions for users loaded into your CloudRadial tenant. Permissions affect the overall visibility and general functionality of every feature within y...
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About Role Assignment Configuration Options
Setting up Role Assignments can be a great way to maximize the value of the portal. By dictating the exact access that users should have (via Security Roles), you can quickly disseminate the assign...